Apr 28, 23:16 PDT
Resolved - This incident has been resolved.
Apr 28, 23:05 PDT
Monitoring - We have resolved an intermittent issue with “Ask AIC” features that require a lookup to the internet failing and an additional issue regarding the AIC enabled meetings where the "Catch me up" function was returning an error. A fix has been implemented and we will continue to monitor and provide updates as we have them.
Apr 28, 22:38 PDT
Update - We are continuing to work on resolving the issues reported in this incident. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 23:05 PDT
Monitoring - We have resolved an intermittent issue with “Ask AIC” features that require a lookup to the internet failing and an additional issue regarding the AIC enabled meetings where the "Catch me up" function was returning an error. A fix has been implemented and we will continue to monitor and provide updates as we have them.
Apr 28, 22:38 PDT
Update - We are continuing to work on resolving the issues reported in this incident. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 22:38 PDT
Update - We are continuing to work on resolving the issues reported in this incident. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologise for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 21:25 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologise for the inconvenience, but it seems that the service has timed out”.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 18:26 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 17:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 24, 11:46 PDT
Resolved - This incident has been resolved.
Apr 24, 11:24 PDT
Monitoring - We have resolved the issue affecting Zoom AI Companion for a subset of customers in EU. We will continue to monitor and provide updates as we have them.
Apr 24, 11:03 PDT
Identified - We have identified the issue and have taken action which restored some affected AIC services, and we continue working to restore all affected AIC services. We will continue to provide updates as we have them.
Apr 24, 10:40 PDT
Investigating - We are investigating an issue affecting Zoom AI Companion for a subset of customers in EU. We will provide updates as we have them.
Apr 24, 11:24 PDT
Monitoring - We have resolved the issue affecting Zoom AI Companion for a subset of customers in EU. We will continue to monitor and provide updates as we have them.
Apr 24, 11:03 PDT
Identified - We have identified the issue and have taken action which restored some affected AIC services, and we continue working to restore all affected AIC services. We will continue to provide updates as we have them.
Apr 24, 10:40 PDT
Investigating - We are investigating an issue affecting Zoom AI Companion for a subset of customers in EU. We will provide updates as we have them.