Apr 29, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:01 PDT
Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 29 April 2025 at 22:00 PDT until 30 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 29, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:10 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 April 2025 at 22:00 PDT until 30 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Apr 29, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:21 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 29 April 2025 at 14:00 PDT until 29 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.
Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 29, 13:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:47 PDT
Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 29 April 2025 at 13:00 PDT until 29 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 29, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:45 PDT
Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 29 April 2025 at 13:00 PDT until 29 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Apr 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:07 PDT
Scheduled - Our SMS carrier partner in the Netherlands is conducting a series of planned maintenances from 29 April 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Netherlands handsets.
Note, the maintenance will be carried out on each of the following dates and times:
29 April 2025 at 13:00 PDT until 29 April 2025 at 16:00 PDT
01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT
Apr 17, 17:08 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. This incident has been resolved.
Apr 17, 15:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 00:39 PDT
Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available
Apr 16, 16:50 PDT
Investigating - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 15:36 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 13:32 PDT
Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 11:25 PDT
Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 10:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 17:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:25 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 April 2025 at 13:00 PDT until 17 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 17, 15:50 PDT
Resolved - All services impacted by this issue have recovered and are operating as intended. This incident has been resolved.
Apr 17, 15:20 PDT
Monitoring - We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 15:03 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:47 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:32 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:16 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:01 PDT
Update - We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 13:49 PDT
Update - We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:08 PDT
Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 15:20 PDT
Monitoring - We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 15:03 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:47 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:32 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:16 PDT
Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:01 PDT
Update - We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 13:49 PDT
Update - We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:08 PDT
Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.