Apr 2, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:46 PDT
Scheduled - Maintenance activity: We would be updating the TaskRouter database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 3 minutes and would incur a downtime of less than 1 minute.
Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.
Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Apr 2, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:55 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 02 April 2025 at 21:00 PDT until 03 April 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.
Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 21:00 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 17:00 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 15:02 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 14:04 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 18:35 PDT
Resolved - We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.
Apr 2, 18:08 PDT
Monitoring - We are observing recovery for the issue where some customers are unable to access their account roles from the console and encounter errors when attempting to change accounts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 2, 14:54 PDT
Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 10:58 PDT
Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 09:05 PDT
Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 08:10 PDT
Identified - Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 17:00 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 15:02 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 14:04 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 17:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 2, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 02:51 PDT
Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 16:27 PDT
Resolved - We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.
Apr 2, 14:36 PDT
Monitoring - We are observing successful SMS delivery Tre Network in Sweden. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:47 PDT
Investigating - We are experiencing SMS delivery failures to Tre Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update 1 hour or as soon as more information becomes available.
Apr 2, 16:25 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.
Apr 2, 14:26 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:16 PDT
Update - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 12:17 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 14:26 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:16 PDT
Update - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 12:17 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 15:37 PDT
Resolved - Live Chat is operating normally at this time.
Apr 2, 15:09 PDT
Monitoring - Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 2, 14:23 PDT
Update - We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:28 PDT
Update - We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 13:22 PDT
Investigating - Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.