Apr 8, 09:44 CEST
Resolved - This incident has been resolved.
Apr 7, 09:27 CEST
Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.
Apr 4, 10:56 CEST
Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.
Apr 3, 15:51 CEST
Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
Apr 3, 15:16 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 7, 09:27 CEST
Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.
Apr 4, 10:56 CEST
Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.
Apr 3, 15:51 CEST
Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
Apr 3, 15:16 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 4, 10:56 CEST
Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.
Apr 3, 15:51 CEST
Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
Apr 3, 15:16 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 15:51 CEST
Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
Apr 3, 15:16 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 15:16 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 11:54 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 02:30 CEST
Resolved - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 10:36 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Mar 27, 15:50 CET
Resolved - This incident has been resolved.
Mar 27, 14:33 CET
Update - We are continuing to monitor for any further issues.
Mar 27, 14:29 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 12:41 CET
Update - Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution.
In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration.
We apologize for any inconvenience this may cause.
Mar 27, 12:12 CET
Identified - Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.