Dec 7, 20:33 EST
Resolved - Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal.
We will continue to monitor for additional issues.
Dec 7, 19:49 EST
Update - Our 3rd party hosting provider has applied a fix relating to increased errors in API responses.
We are continuing to monitor.
Dec 7, 19:19 EST
Update - We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution.
At this time we still do not have an ETA for resolution.
Dec 7, 19:02 EST
Monitoring - Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses.
We are continuing to monitor for additional issues.
Dec 22, 07:30 EST
Resolved - We are investigating increased service errors.
Dec 22, 09:30 EST
Resolved - This incident has been resolved.
Dec 22, 08:53 EST
Update - A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST.
We will continue to monitor for additional issues.
Dec 22, 08:31 EST
Update - We are continuing to monitor for any further issues.
Dec 22, 08:29 EST
Monitoring - We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
Jan 12, 11:00 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 14:41 EST
Scheduled - To ensure system reliability TaxJar will be performing database maintenance on database services that support our reporting application. We will be upgrading some components of our reporting system. Reporting services will remain available during this maintenance.
Feb 8, 07:00 EST
Resolved - TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.
Apr 5, 15:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 5, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 07:41 EDT
Scheduled - To ensure system reliability, TaxJar will be performing database maintenance on database services that support our reporting application. For a brief period TaxJar users will be unable to generate new TaxJar API tokens.
Jun 13, 11:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 11:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 11:13 EDT
Scheduled - To ensure system reliability, TaxJar will be performing database maintenance on database services that support transactions. For a brief period some TaxJar customers may experience a momentary interruption when working with transactions endpoints, all other services remain unaffected.
Jun 15, 17:42 EDT
Resolved - This incident has been resolved.
Jun 15, 17:40 EDT
Update - We are continuing to monitor for any further issues.
Jun 15, 17:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 17:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 15, 16:08 EDT
Investigating - We are currently investigating this issue.
Jun 29, 13:37 EDT
Resolved - This incident has been resolved.
Jun 29, 13:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 13:30 EDT
Update - We are continuing to work on a fix for this issue.
Jun 29, 13:25 EDT
Identified - This issue has been identified and a fix is being implemented.
Jul 7, 16:14 EDT
Resolved - This incident has been resolved.
Jul 7, 12:48 EDT
Monitoring - We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.