Apr 29, 16:53 EDT
Resolved - The resolution has been fully confirmed and BackOffice performance is back to normal.
Apr 29, 16:12 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
Apr 29, 15:59 EDT
Investigating - Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.
We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Apr 29, 16:12 EDT
Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.
Apr 29, 15:59 EDT
Investigating - Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.
We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Apr 29, 15:59 EDT
Investigating - Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.
We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Mar 19, 02:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:27 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 14:46 EDT
Scheduled - We will be conducting scheduled database maintenance on Wednesday March 19th between 1:00am-2:00AM EST. During this time, you might experience unavailability of your POS for about 20 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:27 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 14:46 EDT
Scheduled - We will be conducting scheduled database maintenance on Wednesday March 19th between 1:00am-2:00AM EST. During this time, you might experience unavailability of your POS for about 20 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Dec 7, 23:08 EST
Resolved - This incident has been resolved.
Dec 7, 18:32 EST
Monitoring - Our cloud service provider is currently restoring service across all affected regions. All support telephone lines, single sign-on service and Shopkeep Ecommerce connectors have been restored. While service lines are being brought online you may experience elongated or shortened ring tones when connecting to Shopkeep support via Phone. We are actively monitoring our systems until a full resolution is confirmed.
Dec 7, 11:45 EST
Identified - Our cloud service provider is currently experiencing degraded performance across specific regions. This outage is currently affecting our telephony service, Shopkeep Ecommerce login via Backoffice, and Single sign-on workflows. We are actively working with our downstream partners to resolve these issues as soon as possible. For Shopkeep Support, please log into your Backoffice and select Support to chat with the next available representative.
Dec 7, 11:18 EST
Update - We are continuing to investigate this issue.
Dec 7, 11:13 EST
Investigating - We are currently investigating an outage with our Telephony systems. Once we have any updates we will post here.
Web Chat system is currenly opperational
Dec 22, 11:34 EST
Resolved - This incident has been resolved.
Dec 22, 08:57 EST
Monitoring - Our cloud service provider has restored power to their data centre which was affecting our ShopKeep e-commerce platform, and we have started seeing services returning to normal.
Dec 22, 08:28 EST
Identified - Our cloud service provider is currently experiencing degraded performance across specific regions. This outage is currently affecting our Shopkeep Ecommerce login via Backoffice, and Single sign-on workflows. We are actively working with our downstream partners to resolve these issues as soon as possible.
Mar 22, 17:26 EDT
Resolved - This incident has been resolved.
Mar 22, 15:48 EDT
Monitoring - The issue has been identified. Please tap "Get Updates" from the register to resolve.
Mar 22, 14:55 EDT
Update - We are continuing to investigate this issue.
Mar 22, 14:10 EDT
Investigating - Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Jun 17, 04:32 EDT
Resolved - This incident has been resolved.
Jun 17, 04:32 EDT
Update - We are continuing to investigate this issue.
Jun 16, 14:53 EDT
Update - As we continue to investigate this issue, if you need to contact our support team, you can do so via email [email protected] or via telephone at (800) 820-2029.
Jun 16, 14:46 EDT
Update - We are continuing to investigate this issue.
Jun 16, 14:46 EDT
Investigating - We are currently investigating an incident affecting our Chat support channel. During this time our Chat support channel will be unavailable.
Jul 6, 04:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:19 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.