Apr 29, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 29, 12:24 EDT
Update - We are observing issue with drag-n-drop of files directly into folder. As workaround users can use Upload button to upload files to folders. Team is working on resolution.
Apr 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:40 EDT
Scheduled - ShareFile will be conducting a scheduled maintenance on Tue April 29th during the time window of 11:00 AM Eastern Time (GMT-4) to 3:00 PM Eastern Time (GMT-4). During this time users may experience minor UI issues in ShareFile web application.
We appreciate your understanding as we work to improve our services. For questions, please contact support.sharefile.com.
Apr 29, 12:24 EDT
Update - We are observing issue with drag-n-drop of files directly into folder. As workaround users can use Upload button to upload files to folders. Team is working on resolution.
Apr 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:40 EDT
Scheduled - ShareFile will be conducting a scheduled maintenance on Tue April 29th during the time window of 11:00 AM Eastern Time (GMT-4) to 3:00 PM Eastern Time (GMT-4). During this time users may experience minor UI issues in ShareFile web application.
We appreciate your understanding as we work to improve our services. For questions, please contact support.sharefile.com.
Apr 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:40 EDT
Scheduled - ShareFile will be conducting a scheduled maintenance on Tue April 29th during the time window of 11:00 AM Eastern Time (GMT-4) to 3:00 PM Eastern Time (GMT-4). During this time users may experience minor UI issues in ShareFile web application.
We appreciate your understanding as we work to improve our services. For questions, please contact support.sharefile.com.
Apr 17, 23:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:15 EDT
Scheduled - Our billing and purchasing services will be disabled from Thursday, Apr 17th at 10:30 PM EDT to Thursday, Apr 17th at 11:00 PM EDT. Please check back after Thursday, Apr 17th at 11:00 PM EDT to make any billing changes or ShareFile purchases.
Thank you for your business.
Apr 17, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:15 EDT
Scheduled - Our billing and purchasing services will be disabled from Thursday, Apr 17th at 10:30 PM EDT to Thursday, Apr 17th at 11:00 PM EDT. Please check back after Thursday, Apr 17th at 11:00 PM EDT to make any billing changes or ShareFile purchases.
Thank you for your business.
Apr 17, 21:59 EDT
Resolved - This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
Apr 17, 21:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 21:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 21:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 21:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 21:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 10, 16:11 EDT
Resolved - This incident has been resolved.
Apr 10, 13:30 EDT
Investigating - BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments
Apr 10, 13:30 EDT
Investigating - BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments