Mar 19, 15:16 PDT
Resolved - This incident has been resolved.
Mar 19, 10:57 PDT
Monitoring - We are currently monitoring potential impact due to the current Snowflake incident.
https://status.snowflake.com/incidents/9mwvw50z4wnm
For customers using Snowflake in the impacted regions, they may see failed warehouse syncs in Reverse ETL, Linked Audiences, Linked Events, Profile Sync, and Snowflake Destination. These will be retried in the next scheduled sync.
More details available in Snowflake incident. For any questions, please reach out to the Segment support team.
Mar 19, 10:57 PDT
Monitoring - We are currently monitoring potential impact due to the current Snowflake incident.
https://status.snowflake.com/incidents/9mwvw50z4wnm
For customers using Snowflake in the impacted regions, they may see failed warehouse syncs in Reverse ETL, Linked Audiences, Linked Events, Profile Sync, and Snowflake Destination. These will be retried in the next scheduled sync.
More details available in Snowflake incident. For any questions, please reach out to the Segment support team.
Mar 19, 10:57 PDT
Monitoring - We are currently monitoring potential impact due to the current Snowflake incident.
https://status.snowflake.com/incidents/9mwvw50z4wnm
For customers using Snowflake in the impacted regions, they may see failed warehouse syncs in Reverse ETL, Linked Audiences, Linked Events, and Snowflake Destination. These will be retried in the next scheduled sync.
More details available in Snowflake incident. For any questions, please reach out to the Segment support team.
Mar 7, 06:13 PST
Resolved - Between 6:18am ET and 8:28am ET we experienced delays of up to 1h 42m processing messages for some Engage Audiences, Computed Traits, and Journeys. No data has been lost, and the system has fully recovered. Some audience and journey conditions using time windows of 1 hour or less may not have output values during this incident.
Feb 26, 13:22 PST
Resolved - Lag has fully recovered.
Feb 26, 12:21 PST
Monitoring - We've mitigated the issue and we're monitoring the recovery.
Feb 26, 11:37 PST
Investigating - We've identified an issue causing a small portion of EU connections traffic to lag behind up to an hour.
Feb 25, 18:16 PST
Completed - The scheduled maintenance for US region is complete. No action is required from Segment customers.
Feb 20, 13:11 PST
Update - Reverse ETL DB upgrade for EU is now complete. All systems are healthy.
Next, we will conduct US upgrade on Feb 26, at 12 AM GMT
Feb 19, 10:33 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 10:28 PST
Scheduled - We will be conducting a scheduled database upgrade. The maintenance window is expected to last approximately 2 hours.
• EU: Starting at 06:00 PM GMT on Thursday, Feb 20, 2025
• US: Starting at 12:00 AM GMT on Wednesday, Feb 26, 2025
During this time there will be impact to the Reverse ETL, Linked Audiences, and Linked Events products.
Reverse ETL
• Syncs scheduled during the maintenance will be delayed.
• RETL syncs initiated manually will not be processed.
Linked Audiences
• Syncs scheduled during the maintenance will be delayed.
Linked Events
• Syncs scheduled during the maintenance will be delayed.
No other part of Segment will be impacted.
THIS IS A SCHEDULED EVENT Feb 20, 10:00 - 12:00 PST
Feb 20, 13:11 PST
Update - Reverse ETL DB upgrade for EU is now complete. All systems are healthy.
Next, we will conduct US upgrade on Feb 26, at 12 AM GMT
Feb 19, 10:33 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 10:28 PST
Scheduled - We will be conducting a scheduled database upgrade. The maintenance window is expected to last approximately 2 hours.
• EU: Starting at 06:00 PM GMT on Thursday, Feb 20, 2025
• US: Starting at 12:00 AM GMT on Wednesday, Feb 26, 2025
During this time there will be impact to the Reverse ETL, Linked Audiences, and Linked Events products.
Reverse ETL
• Syncs scheduled during the maintenance will be delayed.
• RETL syncs initiated manually will not be processed.
Linked Audiences
• Syncs scheduled during the maintenance will be delayed.
Linked Events
• Syncs scheduled during the maintenance will be delayed.
No other part of Segment will be impacted.
THIS IS A SCHEDULED EVENT Feb 20, 10:00 - 12:00 PST
Feb 20, 13:11 PST
Update - Reverse ETL DB upgrade for EU is now complete. All systems are healthy.
Next, we will conduct US upgrade on Feb 26, at 4 AM GMT
Feb 19, 10:33 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 10:28 PST
Scheduled - We will be conducting a scheduled database upgrade. The maintenance window is expected to last approximately 2 hours.
• EU: Starting at 06:00 PM GMT on Thursday, Feb 20, 2025
• US: Starting at 12:00 AM GMT on Wednesday, Feb 26, 2025
During this time there will be impact to the Reverse ETL, Linked Audiences, and Linked Events products.
Reverse ETL
• Syncs scheduled during the maintenance will be delayed.
• RETL syncs initiated manually will not be processed.
Linked Audiences
• Syncs scheduled during the maintenance will be delayed.
Linked Events
• Syncs scheduled during the maintenance will be delayed.
No other part of Segment will be impacted.
Feb 13, 00:00 PST
Resolved - This incident has been resolved.
Feb 10, 12:00 PST
Investigating - As we investigate a technical issue, Delivery Samples in Event Delivery, Delivery Overview and in Failed RETL syncs are temporarily unavailable.
Feb 10, 12:00 PST
Investigating - As we investigate a technical issue, Delivery Samples in Event Delivery, Delivery Overview and in Failed RETL syncs are temporarily unavailable.