Mar 26, 11:29 EDT
Resolved - We have been monitoring the stability of our email services for several days and have not seen any reoccurrences of the reported issue. If you have any questions or need further assistance, please reach out to our support team at [email protected].
Mar 21, 18:25 EDT
Update - The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.
Mar 21, 13:49 EDT
Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 24, 15:56 EDT
Resolved - This incident has been resolved.
Mar 24, 13:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 13:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue regarding the Service Desk tool, including: - Slow loading times. - Automation rules not running as expected. - Frequent "Failed to Save" errors, appearing as red pop-ups during actions. - Service Catalog workflows are not starting automatically and need to be initiated manually. - Email notifications not being sent out. - Round-robin assignments not working as expected.
Mar 21, 18:25 EDT
Update - The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.
Mar 21, 13:49 EDT
Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 21, 13:49 EDT
Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 17, 20:01 EDT
Resolved - This issue has been resolved. Please contact us at [email protected] if you need further assistance.
Mar 17, 18:20 EDT
Update - We are continuing to monitor for any further issues.
Mar 17, 17:33 EDT
Monitoring - We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.
Mar 17, 17:02 EDT
Identified - We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.
Mar 17, 16:07 EDT
Investigating - We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional.
If you have any questions or need further assistance, please contact us at [email protected].
Mar 17, 18:20 EDT
Update - We are continuing to monitor for any further issues.
Mar 17, 17:33 EDT
Monitoring - We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.
Mar 17, 17:02 EDT
Identified - We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.
Mar 17, 16:07 EDT
Investigating - We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional.
If you have any questions or need further assistance, please contact us at [email protected].