Apr 25, 14:01 EDT
Resolved - This incident has been resolved.
Apr 25, 12:48 EDT
Monitoring - A fix has been deployed to production. We will continue to monitor the app's performance.
Apr 25, 12:01 EDT
Identified - We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
Apr 25, 11:13 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Apr 25, 12:48 EDT
Monitoring - A fix has been deployed to production. We will continue to monitor the app's performance.
Apr 25, 12:01 EDT
Identified - We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
Apr 25, 11:13 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Apr 25, 12:01 EDT
Identified - We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.
Apr 25, 11:13 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Apr 25, 11:13 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.
Mar 26, 11:29 EDT
Resolved - We have been monitoring the stability of our email services for several days and have not seen any reoccurrences of the reported issue. If you have any questions or need further assistance, please reach out to our support team at [email protected].
Mar 21, 18:25 EDT
Update - The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.
Mar 21, 13:49 EDT
Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.
Mar 24, 15:56 EDT
Resolved - This incident has been resolved.
Mar 24, 13:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 13:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
Mar 24, 09:58 EDT
Investigating - We are currently investigating a potential widespread issue regarding the Service Desk tool, including: - Slow loading times. - Automation rules not running as expected. - Frequent "Failed to Save" errors, appearing as red pop-ups during actions. - Service Catalog workflows are not starting automatically and need to be initiated manually. - Email notifications not being sent out. - Round-robin assignments not working as expected.
Mar 21, 18:25 EDT
Update - The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.
Mar 21, 13:49 EDT
Update - We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.
Mar 21, 10:51 EDT
Investigating - We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.