Rescue and GoToAssist Status

Sat Apr 26 2025 10:00:21 GMT+0000 (Coordinated Universal Time)

Internal Administrative Systems - Maintenance

Apr 26, 10:00 UTC
Completed - The scheduled maintenance has been completed.

Apr 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 28, 15:31 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: April 26th, 2025, 4:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 6-hours maintenance window.

What to expect: Our common payment services won't be available. Customers may not be able to perform payments or add new seats.

We would like to thank you for your patience and understanding during this time.


Sat Apr 26 2025 04:00:22 GMT+0000 (Coordinated Universal Time)

Internal Administrative Systems - Maintenance

Apr 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 28, 15:31 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: April 26th, 2025, 4:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 6-hours maintenance window.

What to expect: Our common payment services won't be available. Customers may not be able to perform payments or add new seats.

We would like to thank you for your patience and understanding during this time.


Wed Apr 23 2025 07:30:21 GMT+0000 (Coordinated Universal Time)

GoToMyPC - Maintenance

Apr 23, 07:30 UTC
Completed - The scheduled maintenance has been completed.

Apr 23, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 22, 04:45 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 23rd, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.


Wed Apr 23 2025 05:30:21 GMT+0000 (Coordinated Universal Time)

GoToMyPC - Maintenance

Apr 23, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 22, 04:45 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 23rd, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.


Fri Apr 18 2025 09:24:37 GMT+0000 (Coordinated Universal Time)

Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.

Apr 18, 09:24 UTC
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Apr 18, 09:09 UTC
Monitoring - Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Apr 18, 08:53 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Apr 18, 08:14 UTC
Investigating - We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.

Our engineers are working to identify the issue and will provide another update shortly.


Fri Apr 18 2025 09:09:20 GMT+0000 (Coordinated Universal Time)

Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.

Apr 18, 09:09 UTC
Monitoring - Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Apr 18, 08:53 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Apr 18, 08:14 UTC
Investigating - We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.

Our engineers are working to identify the issue and will provide another update shortly.


Fri Apr 18 2025 08:53:40 GMT+0000 (Coordinated Universal Time)

Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.

Apr 18, 08:53 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Apr 18, 08:14 UTC
Investigating - We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.

Our engineers are working to identify the issue and will provide another update shortly.


Fri Apr 18 2025 08:14:08 GMT+0000 (Coordinated Universal Time)

Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.

Apr 18, 08:14 UTC
Investigating - We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.

Our engineers are working to identify the issue and will provide another update shortly.


Wed Apr 16 2025 07:30:21 GMT+0000 (Coordinated Universal Time)

GoToMyPC - Maintenance

Apr 16, 07:30 UTC
Completed - The scheduled maintenance has been completed.

Apr 16, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 11, 12:43 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 16th, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.


Wed Apr 16 2025 05:30:21 GMT+0000 (Coordinated Universal Time)

GoToMyPC - Maintenance

Apr 16, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 11, 12:43 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 16th, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.