Mar 28, 09:31 UTC
Resolved - This incident has been resolved.
Mar 26, 16:14 UTC
Monitoring - A fix has been applied to the affected customers and we are continuing to monitor the results.
Mar 26, 09:22 UTC
Identified - The issue has been identified and a fix is being implemented
Mar 21, 11:11 UTC
Investigating - A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
Mar 26, 16:14 UTC
Monitoring - A fix has been applied to the affected customers and we are continuing to monitor the results.
Mar 26, 09:22 UTC
Identified - The issue has been identified and a fix is being implemented
Mar 21, 11:11 UTC
Investigating - A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
Mar 26, 09:22 UTC
Identified - The issue has been identified and a fix is being implemented
Mar 21, 11:11 UTC
Investigating - A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
Mar 21, 11:11 UTC
Investigating - A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
Mar 13, 18:36 UTC
Completed - The maintenance has been completed successfully
Mar 13, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:42 UTC
Scheduled - We will be performing essential maintenance in our US East coast datacenter from Thursday March 13th 0900EST (1400UTC, 0600PST) until Friday March 14th 1600EST (2100UTC, 1300PST). During this time there will be several short periods where some customers may experience slightly longer connection times and some additional connection latency.
Mar 13, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:42 UTC
Scheduled - We will be performing essential maintenance in our US East coast datacenter from Thursday March 13th 0900EST (1400UTC, 0600PST) until Friday March 14th 1600EST (2100UTC, 1300PST). During this time there will be several short periods where some customers may experience slightly longer connection times and some additional connection latency.
Mar 10, 20:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:41 UTC
Scheduled - We will be performing essential maintenance in our US West coast datacenter from Monday March 10th 0900PST (1700UTC, 1200EST) until Tuesday March 11th 1600PST (0000UTC, 1900EST). During this time there will be several short periods where some customers may experience slightly longer connection times and some additional connection latency.
Mar 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:41 UTC
Scheduled - We will be performing essential maintenance in our US West coast datacenter from Monday March 10th 0900PST (1700UTC, 1200EST) until Tuesday March 11th 1600PST (0000UTC, 1900EST). During this time there will be several short periods where some customers may experience slightly longer connection times and some additional connection latency.
Feb 26, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:34 UTC
Scheduled - We will be performing essential maintenance in our UK datacenter on Wednesday 26th Feb 1200UTC - 1700UTC (4AM - 9AM PST, 7AM - 12PM EST). During this time, some customers may experience slightly longer connection times and some additional connection latency.
Feb 11, 14:46 UTC
Resolved - The incident has been resolved. Apologies for any inconvenience caused.
Feb 11, 11:42 UTC
Monitoring - Services are back to normal operations. We are monitoring the status.
Feb 11, 11:25 UTC
Identified - The issue has been identified and a fix deployed. Services are returning to normal operations.
Feb 11, 11:23 UTC
Investigating - Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services.
We are investigating the issue as a matter of priority.