Ravelin Status

Tue Apr 22 2025 16:26:25 GMT+0000 (Coordinated Universal Time)

Elevated error rates on the core API

Status: Resolved

One of our server nodes in our Kubernetes cluster was running with high CPU for all the pods provisioned on that node. We are unsure the cause at the moment (could be a noisy neighbour, could be hardware issues, etc) but we have removed that node which solved the issue.

Affected components

  • API (Operational)

Tue Apr 22 2025 13:28:49 GMT+0000 (Coordinated Universal Time)

Elevated error rates on the core API

Status: Resolved

Latency has returned to normal levels.

Affected components

  • API (Operational)

Tue Apr 22 2025 12:36:53 GMT+0000 (Coordinated Universal Time)

Elevated error rates on the core API

Status: Monitoring

Response times have recovered and we are monitoring the situation.

Affected components

  • API (Degraded performance)

Tue Apr 22 2025 11:50:16 GMT+0000 (Coordinated Universal Time)

Elevated error rates on the core API

Status: Identified

We are seeing elevated latency on the core Ravelin API. We have identified the issue and you should see latency coming down. We apologise for the issue.

Affected components

  • API (Degraded performance)

Wed Feb 19 2025 14:42:00 GMT+0000 (Coordinated Universal Time)

Increase in 500 errors

Status: Resolved

Our API was generating 500 errors for about six minutes due to a delay in configuration between services

Affected components

  • PCI API (Operational)
  • www.ravelin.com (Operational)
  • Dashboard (Operational)
  • API (Operational)

Wed Feb 19 2025 14:42:00 GMT+0000 (Coordinated Universal Time)

Increase in 500 errors

Status: Resolved

Our API was generating 500 errors for about six minutes due to a delay in configuration between services

Affected components

  • www.ravelin.com (Operational)
  • Dashboard (Operational)
  • API (Operational)
  • PCI API (Operational)

Wed Feb 19 2025 14:42:00 GMT+0000 (Coordinated Universal Time)

Increase in 500 errors

Status: Resolved

Our API was generating 500 errors for about six minutes due to a delay in configuration between services

Affected components

  • API (Operational)
  • PCI API (Operational)
  • www.ravelin.com (Operational)
  • Dashboard (Operational)

Wed Feb 19 2025 14:42:00 GMT+0000 (Coordinated Universal Time)

Increase in 500 errors

Status: Resolved

Our API was generating 500 errors for about six minutes due to a delay in configuration between services

Affected components

  • Dashboard (Operational)
  • API (Operational)
  • PCI API (Operational)
  • www.ravelin.com (Operational)

Fri Jan 25 2019 21:02:58 GMT+0000 (Coordinated Universal Time)

Elevated Response Times and 500s

Status: Resolved

This incident has been resolved.

Affected components

  • API (Operational)
  • Dashboard (Operational)

Thu Dec 20 2018 15:48:27 GMT+0000 (Coordinated Universal Time)

Mitigation action

Status: Resolved

This incident has been resolved.

Affected components

  • API (Operational)
  • Dashboard (Operational)