Mar 12, 17:44 CDT
Resolved - Engineering has released the fix to production and we are monitoring at this time. Customers will only be billed for single page faxes, even if the fax contained multiple pages. Also, we will not be adjusting the page counts for faxes that were sent or received during this service issue. We apologize for any inconvenience this may have caused to you or your customers.
Mar 12, 16:28 CDT
Identified - Engineering has identified the issue and we are working on releasing this to production. Updates to follow.
Mar 12, 16:01 CDT
Investigating - We are observing an issue with the “Number of Pages” that are being posted for both Received and Sent faxes on the webhook and on the console for a fax log. Engineering is currently investigating the issue. Please note, the full fax is being processed, this is only a reporting issue for “Number of Pages” (Example: A 30 page fax will send/receive all 30 pages, but the webhook and console log for that fax will show “Number of Pages: 1”)
Mar 12, 16:28 CDT
Identified - Engineering has identified the issue and we are working on releasing this to production. Updates to follow.
Mar 12, 16:01 CDT
Investigating - We are observing an issue with the “Number of Pages” that are being posted for both Received and Sent faxes on the webhook and on the console for a fax log. Engineering is currently investigating the issue. Please note, the full fax is being processed, this is only a reporting issue for “Number of Pages” (Example: A 30 page fax will send/receive all 30 pages, but the webhook and console log for that fax will show “Number of Pages: 1”)
Mar 12, 16:01 CDT
Investigating - We are observing an issue with the “Number of Pages” that are being posted for both Received and Sent faxes on the webhook and on the console for a fax log. Engineering is currently investigating the issue. Please note, the full fax is being processed, this is only a reporting issue for “Number of Pages” (Example: A 30 page fax will send/receive all 30 pages, but the webhook and console log for that fax will show “Number of Pages: 1”)
Feb 4, 14:45 CST
Resolved - The sms verification service issue has been identified and resolved at this time. If you are experiencing any further issues logging into the web console please contact support at [email protected]
Feb 4, 14:29 CST
Investigating - We are currently experiencing an issue with our sms verification service. This will affect users being able to log into the dashboard as they will not receive their sms verification code. Inbound and outbound faxes are not affected.
Should you have any questions or experience any service issues, please continue to reach us at [email protected].
Feb 4, 14:29 CST
Investigating - We are currently experiencing an issue with our sms verification service. This will affect users being able to log into the dashboard as they will not receive their sms verification code. Inbound and outbound faxes are not affected.
Should you have any questions or experience any service issues, please continue to reach us at [email protected].
Apr 27, 12:26 CDT
Resolved - We have updated our Statuspage notifications FROM email address. The new address is "[email protected]" If you believe you are missing notifications, please validate you have added this email address to your safe senders list or check your junk/spam folder. Please reach out to [email protected] with questions or concerns.
May 2, 11:01 CDT
Completed - The scheduled maintenance has been completed.
May 2, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:36 CDT
Scheduled - On Tuesday, 05/02/2023, Phaxio will make a change to their two-factor authentication system. Users of the Authy app will now receive 2FA verification by SMS through Sinch Verification. If there are any questions, please contact [email protected].
We have updated our Statuspage notifications FROM email address. The new address is "[email protected]"
Jul 25, 11:05 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 10:05 CDT
Scheduled - We will be performing a non-service impacting update Tuesday, July 25, 2023. The maintenance will be performed on the infrastructure and no degradation of the service is expected during this time. Please reach out to [email protected] with questions or concerns.
Aug 24, 14:26 CDT
Resolved - Phaxio by Sinch is excited to announce several enhancements to the 'Port A Number' page in the Phaxio Console.
Numbers to Port
You can now add multiple numbers to a port request. The primary number on the order is what will appear visible on the Port Requests page.
Notes
This is a new field that has been created. You can add things like a Port Out PIN or anything you think we may need to know for the request. This field is limited to 50 characters. This has replaced the Contact number field.
Authorized Signer's Name
We have relabeled the Account Name field to Authorized Signer to facilitate a faster porting process.
Port Request Page
You will see "All Numbers To Port" field. This field will list all the numbers included in that port request.
NOTE: Please remember that all Toll-Free number requests require a current Billing Statement and a signed LOA dated within 30 days. Please send these documents to [email protected]
Please reach out to [email protected] with questions or concerns.
Aug 29, 14:19 CDT
Resolved - We have updated our Porting notifications FROM email address. The new address is "[email protected]" If you believe you are missing notifications, please validate you have added this email address to your safe senders list or check your junk/spam folder. Please reach out to [email protected] with questions or concerns.