April 17, 2025 8:02AM BST
Scheduled - We will be performing upgrades on our DB and OAuth2 server deployment for EU, EDU and UK production, we apologise for any inconvenience caused.
April 24, 2025 9:02PM BST
Active - Starting Scheduled Maintenance
April 24, 2025 9:03PM BST
Active - Starting Scheduled Maintenance
April 24, 2025 10:01PM BST
Active - Patients Know Best scheduled maintenance is taking longer than expected and will go beyond the scheduled end time of 21:00. We apologise for any inconvenience caused.
April 24, 2025 10:31PM BST
Completed - Maintenance has been completed
April 17, 2025 8:02AM BST
Scheduled - We will be performing upgrades on our DB and OAuth2 server deployment for EU, EDU and UK production, we apologise for any inconvenience caused.
April 24, 2025 9:02PM BST
Active - Starting Scheduled Maintenance
April 24, 2025 9:03PM BST
Active - Starting Scheduled Maintenance
April 24, 2025 10:01PM BST
Active - Patients Know Best scheduled maintenance is taking longer than expected and will go beyond the scheduled end time of 21:00. We apologise for any inconvenience caused.
April 17, 2025 8:02AM BST
Scheduled - We will be performing upgrades on our DB and OAuth2 server deployment for EU, EDU and UK production, we apologise for any inconvenience caused.
April 24, 2025 9:02PM BST
Active - Starting Scheduled Maintenance
April 24, 2025 9:03PM BST
Active - Starting Scheduled Maintenance
April 17, 2025 12:17PM BST
Scheduled - Feature updates
1. Additional supporting text when requesting to change or cancel an appointment
Bug fixes
1. Resolved rare registration error with NHS login
If you cannot access the link via the 'View detailed release notes' below then please copy the following into your browser to access: https://wiki.patientsknowbest.com/space/REL/4739399681/Q2+2025.
April 17, 2025 9:00PM BST
Active - UK & EU Production and Sandbox release deployment underway
April 17, 2025 10:00PM BST
Completed - UK & EU Production and Sandbox release deployment completed
April 17, 2025 12:17PM BST
Scheduled - Feature updates
1. Additional supporting text when requesting to change or cancel an appointment
Bug fixes
1. Resolved rare registration error with NHS login
If you cannot access the link via the 'View detailed release notes' below then please copy the following into your browser to access: https://wiki.patientsknowbest.com/space/REL/4739399681/Q2+2025.
April 17, 2025 9:00PM BST
Active - UK & EU Production and Sandbox release deployment underway
April 16, 2025 1:18PM BST
Scheduled - Feature updates
1. Additional supporting text when requesting to change or cancel an appointment
Bug fixes
1. Resolved rare registration error with NHS login
If you cannot access the link via the 'View detailed release notes' below then please copy the following into your browser to access: https://wiki.patientsknowbest.com/space/REL/4739399681/Q2+2025.
April 16, 2025 9:00PM BST
Active - UK & EU Production and Sandbox release deployment underway
April 16, 2025 9:44PM BST
Completed - The deployment of this release has been cancelled following an issue discovered during the update. Our team will now investigate and reschedule.
April 16, 2025 1:18PM BST
Scheduled - Feature updates
1. Additional supporting text when requesting to change or cancel an appointment
Bug fixes
1. Resolved rare registration error with NHS login
If you cannot access the link via the 'View detailed release notes' below then please copy the following into your browser to access: https://wiki.patientsknowbest.com/space/REL/4739399681/Q2+2025.
April 16, 2025 9:00PM BST
Active - UK & EU Production and Sandbox release deployment underway
April 8, 2025 10:21AM BST
Identified - We are currently experiencing an issue with performance on our system. Our team is working to resolve this as a priority and we will provide a further update when this is complete.
We apologise for any inconvenience this may cause.
If you require any support during this time, please contact our team at [email protected].
April 8, 2025 11:00AM BST
Resolved - We have now successfully resolved the performance issue. We will continue to investigate the cause of this issue to help mitigate this in future.
We apologise for any inconvenience that may have been caused and thank you for your patience.
If you require any support, please contact our team at [email protected]
April 8, 2025 10:21AM BST
Identified - We are currently experiencing an issue with performance on our system. Our team is working to resolve this as a priority and we will provide a further update when this is complete.
We apologise for any inconvenience this may cause.
If you require any support during this time, please contact our team at [email protected].
April 3, 2025 11:19AM BST
Scheduled - Bug fixes
Following last night’s release we are resolving an issue which had the following impact:
- A delay in adding data from EMIS extract service (ES) to records
- FHIR Facade DocumentReference endpoint - customers will have been unable to retrieve the read-receipt for documents within PKB
- Some users may have experienced issues viewing messages in PKB
April 3, 2025 9:06PM BST
Active - UK & EU Production and Sandbox patch deployment underway
April 3, 2025 9:29PM BST
Completed - UK & EU Production and Sandbox patch deployment completed