Apr 4, 10:52 UTC
Resolved - This incident has been resolved.
Apr 4, 10:05 UTC
Investigating - We are investigating cases of degraded performance for Alert Schedules experiencing timeouts and slowness for Opsgenie Cloud customers.
Requests have been taking more than 30s and some have been timing out.
We will provide more details within the next hour.
Apr 4, 10:05 UTC
Investigating - We are investigating cases of degraded performance for Alert Schedules experiencing timeouts and slowness for Opsgenie Cloud customers.
Requests have been taking more than 30s and some have been timing out.
We will provide more details within the next hour.
Mar 5, 07:24 UTC
Resolved - Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved.
API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time.
Mar 5, 06:34 UTC
Investigating - We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'.
API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected.
Our team is investigating this issue.
Mar 5, 06:34 UTC
Investigating - We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'.
API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected.
Our team is investigating this issue.
Aug 28, 19:30 UTC
Resolved - The issue has been resolved completely and all the functionality is fully working now.
The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.
Aug 28, 19:10 UTC
Monitoring - The rollback completed successfully and we observed the remediation.
The functionality is fully working now, and we are closely monitoring the system.
Aug 28, 19:03 UTC
Identified - Some misconfiguration caused the incident.
We identified the root cause and reverting the change.
Aug 28, 17:57 UTC
Investigating - We observe degraded performance on incident timeline functionality.
We are investigating the issue and we will provide more details within the next hour.
Aug 30, 06:17 UTC
Resolved - Between 4:30AM UTC to 6:00AM UTC, we experienced issues for users attempting to login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.
Aug 30, 05:19 UTC
Investigating - We are investigating reports of intermittent errors for login to Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.
Sep 10, 19:17 UTC
Resolved - This incident has been resolved.
Sep 10, 19:15 UTC
Monitoring - No delay on Android Notification is experienced now. All Android Notification delay has return to normal.
Sep 10, 18:37 UTC
Identified - We are seeing delays with Android notifications. We have identified the cause and are currently working on mitigation of this issue
Sep 13, 19:32 UTC
Resolved - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.
We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.
Sep 13, 17:36 UTC
Update - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.
Sep 13, 16:30 UTC
Update - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.
Sep 13, 15:21 UTC
Monitoring - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.
Sep 13, 14:08 UTC
Investigating - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.
Oct 9, 10:47 UTC
Update - Changes completed and verified
Oct 9, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 08:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 9, 08:55 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:55 UTC
Scheduled - Scheduled - We will be undergoing a scheduled maintenance of Opsgenie Analytics in US region
Nov 24, 14:23 UTC
Resolved - We're excited to inform you that we've shipped upgrades to our production environment, enabling scheduled reports once again.
What's Changed: To continuously improve and ensure the security of our services, we've implemented additional controls including domain restrictions and a limitation on the number of recipients per email. This is specifically for mitigation purposes. From now on, users will start receiving emails for the reports they've scheduled for themselves, and they will also have the ability to create new tasks.
Impact: Please note that any existing scheduled jobs with external recipients will no longer be editable. However, users can delete these and create new jobs using their email IDs.
Thank you for your patience during these changes. We want to assure you that future updates and communications will be shared promptly to keep you informed. We appreciate your understanding and continued support.
Nov 24, 08:32 UTC
Monitoring - The changes have been shipped to production, and scheduled reports are enabled now.
Nov 23, 15:05 UTC
Update - We have implemented additional controls and are introducing domain restrictions as well as limitations to the number of recipients for mitigation purposes.
Scheduled reports will be enabled for all customers on November 24th, PST. Users will begin receiving emails for the reports they have scheduled for themselves and they will also have the ability to create new tasks.
We will share more updates when the changes are fully implemented.
Nov 18, 18:53 UTC
Update - The root cause is identified and the spam activity is mitigated.
The team is working on adding more controls to prevent further spam activities.
The scheduled report feature will be kept disabled for a while until the further controls implemented.
However, the reporting service is fully available and the reports can be downloaded manually via the reporting page.
Nov 18, 15:52 UTC
Identified - The cause of the issue is identified, and the team is working on the fix.
Nov 18, 11:41 UTC
Investigating - Scheduled report functionality is disabled as we suspect a possible spam activity.
Only the reports with a custom schedules are disabled, periodic emails are not impacted.
The team is investigating the issue and will provide more update.