Okta Engineering became aware of an issue with a downstream email provider. Customers may experience errors with MFA Emails, password reset, and user activation.
Okta Engineering became aware of an issue with the Apple Business Manager integration. Customers may experience errors while setting up the integration. As of 5:54 PM PT Apple has informed us resolution of the issue
At 4/4/2025 8:00 AM PT, the team became aware of an issue with to our service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, US Cell 11, US Cell 12, US Cell 14. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next , or sooner if additional information becomes available.
At 4/4/2025 8:00 AM PT, the team became aware of an issue with to our service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next , or sooner if additional information becomes available.
On 1/9/2025 10:42 AM PT, the Advanced Server Access team became aware of an issue with our Advanced Server Access service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 7, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, Preview Cell 1, Preview Cell 2, and Preview Cell 3. During this time, administrators were unable to access the ASA dashboard. This issue has since been resolved. Root cause information: We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On January 9, 2025 starting at approximately 10:42AM PT, Okta was alerted to an issue where Advanced Server Access (ASA) customers were unable to access the ASA UI console. All ASA UI actions were unavailable, including logins and administrative actions within the console. Any ASA actions via client API were unimpacted. Root Cause Summary: Okta’s Engineering team determined the root cause of the issue was a recent update to the ASA dashboard which referenced a missing JavaScript asset. This resulted in all ASA UI access being temporarily unavailable. This did not impact client API access, server registration or other ASA resource actions. Remediation Steps & Preventative Actions: Okta identified the issue at 11:10AM PT and Okta engineering deployed the solution at 11:19AM PT, reverting to an earlier version and restoring access. Okta is adding additional automated test scenarios to prevent similar incidents from happening in the future. We will increase monitoring and implement additional sign-off during future service updates.
At 12/02/2025 15:08 PT, the team became aware of an issue with our service affecting customers in US Cell 14. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Okta experienced a cache infrastructure failure in US Cell 2 beginning at 10:10am PST. This affected the successful processing of a subset of web and API authentication requests, except those from O365 native clients. Approximately 13% of web and API authentication requests failed intermittently while operational actions were taken to return the cache to a healthy state. Processing of web and API authentication requests returned to normal levels at 11:44am PST.
Following a database server failure at 6:36am PST Okta experienced a service degradation in US Cell 2 where administrative functions were intermittently disabled while operational actions were taken to resolve the issue. Service was returned to normal at 07:11am PDT.
Okta experienced an unexpected database connection spike in US Cell 2 beginning at 6:36am PST following the initiation of an operational script to address a failure in our caching infrastructure. The spike impacted the successful processing of a subset of web and API authentication requests. Approximately 11% of web and API authentication requests failed intermittently while operational actions were taken to return the service to a healthy state. Processing of web and API authentication requests returned to normal levels at 6:44am PST.
Okta experienced a delay in running a subset of asynchronous jobs such as scheduled import in US Cell 1 as an unintended consequence of the database connection spike experienced earlier. Delays varied from customer to customer based on specific jobs scheduled from 05:50am to 11:11am PST.