Apr 17, 22:31 PDT
Resolved - We have resolved the DNS resolution disruption and are working on additional safeguards to prevent similar occurrences in the future.
We sincerely apologize for any disruption this may have caused and appreciate your patience as we worked to resolve it.
Apr 17, 22:30 PDT
Monitoring - Earlier today, we experienced a brief interruption in DNS resolution due to an unexpected issue following a configuration update. The update caused our name servers to temporarily become unresponsive, leading to a roughly 10-minute window where DNS queries may have failed to resolve. DNS cashing may have caused longer resolution failures in some cases.
Our engineering team quickly identified the issue and restored full functionality.
Apr 17, 22:30 PDT
Monitoring - Earlier today, we experienced a brief interruption in DNS resolution due to an unexpected issue following a configuration update. The update caused our name servers to temporarily become unresponsive, leading to a roughly 10-minute window where DNS queries may have failed to resolve. DNS cashing may have caused longer resolution failures in some cases.
Our engineering team quickly identified the issue and restored full functionality.
Jul 20, 20:25 PDT
Resolved - This incident has been resolved.
Jul 20, 17:16 PDT
Monitoring - We have implemented measures to limit the impact of latency from our payment gateway provider and we will continue to monitor this issue.
Jul 20, 13:45 PDT
Investigating - Our payment processing gateway is currently experiencing an outage. Customers attempting to make a payment or change the payment method on file are receiving a gateway timeout error. We are currently working with our payment processing gateway to resolve the issue. We will provide an update as soon as we know more.
Aug 14, 07:57 PDT
Resolved - The issue has now been resolved.
Aug 13, 16:48 PDT
Identified - One of No-IP's mail providers is reporting users are experiencing issues with login. They have identified the issues and are working to restore the failed services. We will update when we learn more
Aug 21, 09:10 PDT
Resolved - We have resolved the issue impacting noip.com. After investigation, DNS updates were not impacted. All systems are operational.
Aug 21, 06:41 PDT
Investigating - We are currently investigating an incident affecting noip.com and DNS updates. We are working to resolve the issue and will provide updates as they are available.
Oct 5, 20:30 PDT
Resolved - We have mitigated the disruption to dynupdate and all systems are operational at this time.
Oct 5, 20:15 PDT
Monitoring - We have identified the issue causing failure response codes when connecting to dynupdate.no-ip.com. We are observing connection success response codes and are monitoring recovery for the dynupdate service and the Dynamic DNS update service.
Oct 5, 19:47 PDT
Investigating - We are currently investigating reports of failed dynamic DNS updates caused by connection failure response codes when connecting to dynupdate.no-ip.com. We will provide updates as they become available.
Nov 4, 16:00 PDT
Resolved - This incident has been resolved.
Nov 4, 14:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 14:55 PDT
Update - We are continuing to work on a fix for this issue.
Nov 4, 14:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 14:36 PDT
Investigating - We are currently investigating the issue.
Jan 11, 01:16 PST
Resolved - This incident has been resolved.
Jan 11, 00:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 00:19 PST
Investigating - We are currently investigating issues that are affecting system emails, transactions and degraded performance on No-IP.com website.
Jan 26, 23:00 PST
Completed - The scheduled maintenance has been completed.
Jan 26, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:36 PST
Scheduled - No-IP's hosted email vendor will be undergoing scheduled maintenance. During this maintenance customers may temporarily get disconnected from webmail, POP3/IMAP services.
Mar 13, 12:00 PDT
Resolved - No-IP's hosted email vendor will be undergoing scheduled maintenance. During this maintenance customers may experience, duplicate emails, missing old messages, and possible delays on receiving. These issues are known and are being worked on.