Apr 24, 13:20 PDT
Resolved - Intercom access is recovering and the Support team will resume operations as normal.
Apr 24, 13:15 PDT
Investigating - The Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
Apr 24, 13:15 PDT
Investigating - The Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
Apr 16, 06:20 PDT
Resolved - This incident has been resolved.
Apr 16, 03:15 PDT
Monitoring - A fix has been successfully deployed, and we are actively monitoring.
Apr 16, 02:18 PDT
Identified - The dataset failed to load. When attempting to use the reusable dataset, it results in a blank screen. The issue has been identified, and our team is actively working on the fix.
Apr 16, 03:15 PDT
Monitoring - A fix has been successfully deployed, and we are actively monitoring.
Apr 16, 02:18 PDT
Identified - The dataset failed to load. When attempting to use the reusable dataset, it results in a blank screen. The issue has been identified, and our team is actively working on the fix.
Apr 16, 02:18 PDT
Identified - The dataset failed to load. When attempting to use the reusable dataset, it results in a blank screen. The issue has been identified, and our team is actively working on the fix.
Mar 31, 05:57 PDT
Resolved - The incident has been resolved. Please reach out to Support, via chat or by emailing [email protected], if you are still encountering any issues in receiving scheduled emails. Thank you for your patience as we worked to resolve this.
Mar 31, 05:25 PDT
Monitoring - A fix for the issue has been implemented by our engineers. Scheduled emails that were not previously received should be arriving in the respective inboxes.
Mar 31, 04:58 PDT
Identified - We are aware that some scheduled emails over the weekend may be delayed. We have identified the cause and are working to resolve the issue.
Mar 31, 05:25 PDT
Monitoring - A fix for the issue has been implemented by our engineers. Scheduled emails that were not previously received should be arriving in the respective inboxes.
Mar 31, 04:58 PDT
Identified - We are aware that some scheduled emails over the weekend may be delayed. We have identified the cause and are working to resolve the issue.
Mar 31, 04:58 PDT
Identified - We are aware that some scheduled emails over the weekend may be delayed. We have identified the cause and are working to resolve the issue.
Feb 23, 14:12 PST
Resolved - We believe this issue to now be resolved.
Feb 21, 20:15 PST
Update - Our Engineers have deployed a mitigation to address the degraded performance in the Discovery Database. The changes may not take effect before the next scheduled daily run. We expect to perform additional work next week during normal business hours to rectify the situation.
Feb 21, 12:30 PST
Identified - We have identified that the issue previously reported as causing degraded performance has escalated and is now significantly impacting the functionality of the Discovery Database. Our team is actively investigating the root cause and working to resolve the problem as quickly as possible.
Feb 20, 16:20 PST
Investigating - We are aware of and investigating an issue that is intermittently blocking scheduled updates to the Discovery Database's data feed at the table level resulting in incomplete, stale, or incorrect data.
Feb 21, 20:15 PST
Update - Our Engineers have deployed a mitigation to address the degraded performance in the Discovery Database. The changes may not take effect before the next scheduled daily run. We expect to perform additional work next week during normal business hours to rectify the situation.
Feb 21, 12:30 PST
Identified - We have identified that the issue previously reported as causing degraded performance has escalated and is now significantly impacting the functionality of the Discovery Database. Our team is actively investigating the root cause and working to resolve the problem as quickly as possible.
Feb 20, 16:20 PST
Investigating - We are aware of and investigating an issue that is intermittently blocking scheduled updates to the Discovery Database's data feed at the table level resulting in incomplete, stale, or incorrect data.