Jan 31, 02:15 PST
Resolved - This incident has been resolved.
Jan 31, 01:00 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 01:00 PST
Update - We are continuing to investigate this issue.
Jan 31, 00:49 PST
Investigating - We are currently experiencing a degraded performance on Audience related functionality. We apologise for the inconvenience and will update this status page as soon as we have determined the root cause.
Jan 31, 10:42 PST
Resolved - This incident has been resolved.
Jan 24, 04:10 PST
Update - We are continuing to monitor for any further issues.
Jan 21, 09:36 PST
Monitoring - A fix has been implemented. We have huge backlog of data to be computed. We are monitoring it.
Jan 20, 08:01 PST
Identified - The issue has been identified and we are working on a fix.
Jan 19, 07:27 PST
Update - We are actively working on the issue and we are continuing the investigation.
Jan 18, 03:49 PST
Investigating - We are currently experiencing data freshness delays in our Analytics dashboard. The data shown might be inaccurate. The data is not lost. We have an issue with our reporting service and we are working on fixing the issue ASAP.
Feb 11, 11:41 PST
Resolved - This incident has been resolved and freshness is up to date.
Feb 11, 07:49 PST
Monitoring - Issue has been addressed and fixed. There is currently a freshness delay which will be resolved soon.
Feb 11, 06:52 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 06:51 PST
Investigating - We are currently experiencing a platform wide problem with Segmentation. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.
Mar 16, 13:32 PDT
Resolved - This incident has been resolved.
Mar 16, 11:54 PDT
Monitoring - A fix has been implemented and we are monitoring it.
Mar 16, 09:12 PDT
Identified - We are experiencing delays with our data processing infrastructure, which are causing our campaign result and overview page to be behind. The engineering team is actively working on this. Please contact [email protected] if you have any questions.
Mar 21, 05:05 PDT
Resolved - The message delivery delays have been resolved and the platform is back to normal delivery performance.
Mar 21, 04:46 PDT
Monitoring - We have identified and mitigated the root cause for the message delivery delays. The delay is decreasing and we expect to be back to normal delivery performance within 1 hour.
Mar 21, 04:38 PDT
Investigating - We are investigating reports of delivery delays of up to 2.5 hours with scheduled messages and campaigns. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.
Apr 5, 02:34 PDT
Resolved - This incident has been resolved.
Apr 5, 02:28 PDT
Investigating - We are experiencing delays with our data processing infrastructure, which are causing our campaign result and overview page to be behind. The engineering team is actively working on this. Please contact [email protected] if you have any questions.
Apr 5, 02:00 PDT
Identified - We are experiencing delays with our data processing infrastructure, which are causing our campaign result and overview page to be behind. The engineering team is actively working on this. Please contact [email protected] if you have any questions.
Jun 9, 20:11 PDT
Resolved - This incident has been resolved.
Jun 9, 20:01 PDT
Update - Push Notifications and Email are operational, however we are continuing to investigate the issue
Jun 9, 17:04 PDT
Investigating - We are currently experiencing a full platform outage. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.
Jul 23, 20:23 PDT
Resolved - This incident has been resolved.
Jul 23, 08:24 PDT
Monitoring - A fix has been implemented and we are monitoring it.
Jul 23, 07:48 PDT
Investigating - We are experiencing delays with our data processing infrastructure, which are causing our campaign result and overview page to be behind. The engineering team is actively working on this. Please contact [email protected] if you have any questions.
Aug 9, 02:37 PDT
Completed - The scheduled maintenance has been completed.
Aug 9, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:03 PDT
Scheduled - Campaign results will undergo a scheduled maintenance during the specified window. During the maintenance event we will not be ingesting new data, but any data that was already available before that time will remain available. The maintenance aims to improve the reliability of this component by upgrading some of the services it uses.
Sep 20, 14:57 PDT
Resolved - The incident has been resolved and Segmentation freshness is back to normal.
Sep 20, 12:23 PDT
Monitoring - We have implemented and deployed a fix addressing the root cause. Segmentation freshness will remain high in the next hours as we continue to monitor the system.
Sep 20, 10:26 PDT
Identified - We are currently experiencing an outage related to Segmentation. Scheduled messages and campaigns are impacted as well as Audiences estimates. In order to recover, you will experience increased Segmentation freshness over the next few hours. We apologize for the inconvenience and will update this status page as soon as we have resolved the root cause.