Mar 6, 10:12 CST
Resolved - This incident has been resolved.
Mar 6, 08:46 CST
Investigating - We've received reports that the dispatch view is not loading properly. We're looking into it now. Until this is resolved, please use a different view (Schedule, Calendar, Resources, or Map) to view your jobs for the day. We'll update this post as soon as we have more information.
Mar 6, 08:46 CST
Investigating - We've received reports that the dispatch view is not loading properly. We're looking into it now. Until this is resolved, please use a different view (Schedule, Calendar, Resources, or Map) to view your jobs for the day. We'll update this post as soon as we have more information.
Mar 6, 08:42 CST
Resolved - This incident has been resolved.
Dec 12, 09:21 CST
Identified - Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:
https://kck.sv/mrz2
However, Rebrandly's API is currently reporting an error, and our links are going unshortened:
https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU
This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.
We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.
Sep 11, 19:01 CDT
Resolved - This incident has been resolved.
Sep 10, 15:43 CDT
Monitoring - We are continuing to look for the root cause of the missing text messages, but in the meantime have made some changes that should help ensure they do not get stuck.
Sep 10, 09:27 CDT
Update - We are continuing to investigate this issue.
Sep 10, 09:22 CDT
Investigating - We've received a few reports of employees not receiving text notifications. We've been unable to reproduce the issue so far, but it may have to do with a problem at our text messaging service. We're continuing to look into it. Please let us know if you have encountered this problem.
Nov 22, 14:28 CST
Resolved - T-Mobile users are once again receiving texts from Kickserv. There was a configuration problem between Twilio (our text messaging service provider) and T-Mobile that caused a number of texts to be mistakenly flagged as spam by T-Mobile. The problem has been resolved. Thanks for bearing with us.
Nov 17, 13:22 CST
Investigating - We've received reports that Kickserv text messages are not being delivered to T-Mobile subscribers. We're looking into it with our SMS provider and will update this incident as soon as we know more. In the meantime, we advise using email notifications, Kickserv's built-in messaging, and the Kickserv mobile app wherever possible as alternatives to text messaging.
Dec 8, 08:46 CST
Resolved - AWS has resolved their issues, so Kickserv should be operating normally once again.
Dec 7, 13:00 CST
Identified - Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant.
Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com
Dec 22, 11:27 CST
Resolved - The search index is now up to date and everything should once again be functioning normally. Please let our support team know if you encounter more issues.
Dec 22, 10:23 CST
Monitoring - Elastic has restored our search service. It will take some time for our servers to get the search index caught up with recent data changes, and this may affect certain aspects of Kickserv's performance--for instance, some event reminders may be slightly delayed. We are working to get everything completely back to normal, and we'll update this page as soon as we're there. Thanks for bearing with us.
Dec 22, 08:17 CST
Identified - Amazon Web Services, the hosting provider for Kickserv and much of the rest of the Internet, is having issues with one of their server availability zones. The Kickserv application itself is hosted in multiple zones and is unaffected, but Elastic Cloud (our search engine service) has been affected by the outage.
We are working with them to try and resolve the situation. In the meantime, instead of searching for jobs or customers, we recommend using the Customers list, finding your customer by name, and selecting the job from the customer’s Jobs tab.
We’ll post updates as we have them.
Dec 31, 21:20 CST
Completed - The scheduled maintenance has been completed.
Dec 31, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 11:11 CST
Scheduled - We will be performing some necessary upgrades to our production database on New Year's Eve. We anticipate that the Kickserv web and mobile applications could be unavailable for up to 20 minutes starting at 10pm Eastern Standard Time. Please make sure you have downloaded any work schedules you may need during this time, or synced them to your calendar application. Thank you and Happy New Year!
Feb 22, 20:00 CST
Completed - The scheduled maintenance has been completed.
Feb 22, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 13:59 CST
Scheduled - This evening (February 22), engineers will be deploying some major upgrades to Kickserv's search system. The upgrades will increase uptime and performance and allow us to enhance search functionality over time. We expect the maintenance to begin at 7:00 PM CST and take no more than an hour. You should not notice any downtime or degraded performance; however, it's possible that search could become momentarily unavailable during the maintenance window. If this happens, either try your search again in a moment or look up your jobs and customers another way. We'll notify you when the maintenance concludes.
Mar 14, 10:24 CDT
Resolved - This incident has been resolved.
Feb 24, 12:47 CST
Monitoring - Service has been restored for the domain kck.sv, so existing short links for payment requests and to the Customer Center are once again working. As previously mentioned, though, we will be switching to kck.im very soon to guard against reoccurrence of the issue. We hope to switch back to kck.sv at some point in the future, if and when it becomes possible.
Feb 22, 13:44 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 13:43 CST
Update - Due to severe technical limitations at the registrar for our kck.sv domain, we will switching to kck.im for our text message links. We'll update this incident when that's done.
Any payment requests will need to be resent, as the old kck.sv links will no longer work. Note that you can always send your customer a link to their Customer Center--where they can view and pay invoices and requests--by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section.
Feb 18, 15:26 CST
Investigating - We are seeing DNS problems resolving web URLs created by our link shortening service. These URLs start with kck.sv and are used by our text messaging service and a few other areas of our web application. We are investigating now. In the meantime, if your customers are having problems viewing payment requests, you can send them a link to the Customer Center by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section. Thanks for bearing with us while we sort this out.