Keen Status

Tue Mar 11 2025 18:07:33 GMT+0000 (Coordinated Universal Time)

Incident detected with the S3 stream uploader

Mar 11, 11:07 PDT
Resolved - This incident has been resolved.

Mar 11, 11:06 PDT
Update - The issue is resolved.

Mar 11, 07:41 PDT
Identified - The issue has been identified and a fix is being implemented.


Tue Mar 11 2025 14:41:36 GMT+0000 (Coordinated Universal Time)

Incident detected with the S3 stream uploader

Mar 11, 07:41 PDT
Identified - The issue has been identified and a fix is being implemented.


Thu Sep 22 2022 15:02:46 GMT+0000 (Coordinated Universal Time)

Keen Website and Query API partial outage

Sep 22, 08:02 PDT
Resolved - This incident has been resolved.

Sep 22, 07:29 PDT
Investigating - We are currently investigating this issue.


Sat Oct 22 2022 10:05:29 GMT+0000 (Coordinated Universal Time)

Potential data inconsistencies

Oct 22, 03:05 PDT
Resolved - This incident has been resolved.

Oct 21, 17:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 20, 09:14 PDT
Update - Most of the inconsistencies have been fixed. We are still scanning the remaining outliers.

Oct 20, 04:05 PDT
Update - We are still progressing with the fixing discovered inconsistencies.

Oct 19, 18:53 PDT
Update - We have identified three Clients affected by the data inconsistencies. The required steps have been taken to address discovered issues.

Oct 19, 08:16 PDT
Identified - The minor data inconsistencies impact a handful of customers. The inconsistencies are being fixed using data from backups.

Oct 19, 06:13 PDT
Investigating - We are currently investigating this issue.


Thu Dec 22 2022 20:22:59 GMT+0000 (Coordinated Universal Time)

Kafka Inbound - messages are delayed

Dec 22, 12:22 PST
Resolved - This incident has been resolved.

Dec 22, 12:19 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 22, 11:08 PST
Identified - The issue has been identified and a fix is being implemented.


Thu Feb 09 2023 17:45:26 GMT+0000 (Coordinated Universal Time)

Writing events might be delayed

Feb 9, 09:45 PST
Resolved - This incident has been resolved.

Feb 9, 09:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 9, 09:30 PST
Investigating - We are currently investigating this issue.


Thu Feb 09 2023 19:39:51 GMT+0000 (Coordinated Universal Time)

Events streaming to S3 buckets may be delayed

Feb 9, 11:39 PST
Resolved - This incident has been resolved.

Feb 9, 11:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 9, 10:24 PST
Identified - The issue has been identified and a fix is being implemented.

Feb 9, 10:20 PST
Investigating - We are currently investigating this issue.


Thu Feb 23 2023 11:11:20 GMT+0000 (Coordinated Universal Time)

Dashboards database upgrade

Feb 23, 03:11 PST
Completed - The scheduled maintenance has been completed.

Feb 23, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 21, 02:35 PST
Scheduled - We will be undergoing scheduled database maintenance during this time. We’re expecting partial outage of Dashboards for a short period. Other components won't be affected.


Thu Feb 23 2023 20:35:13 GMT+0000 (Coordinated Universal Time)

Writing events might be delayed

Feb 23, 12:35 PST
Resolved - This incident has been resolved.

Feb 23, 10:36 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 23, 10:14 PST
Identified - The issue has been identified and a fix is being implemented.


Thu Feb 23 2023 20:47:23 GMT+0000 (Coordinated Universal Time)

Kafka Inbound - messages are delayed

Feb 23, 12:47 PST
Resolved - This incident has been resolved.

Feb 23, 10:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 23, 08:59 PST
Identified - The issue has been identified and a fix is being implemented.

Feb 23, 07:37 PST
Investigating - We are currently investigating the issue.