Jul 2, 22:00 UTC
Resolved - app.instapage.com experienced a partial outage last night and the application could not be accessed for a total of three hours.
The outage was caused by a DNS error which was quickly identified by our engineering team and a fix was deployed.
The initial fix was not propagating fast enough so our team has deployed a secondary solution which helped bring everything back to normal after four hours from the initial report.
We want to apologize and assure you that our team is looking into what caused this outage and take the necessary measures to prevent it from happening again.
Aug 5, 10:55 UTC
Resolved - A fix has been applied by our engineers and the application and landing pages should now work as expected.
We are really sorry about this unfortunate situation that has happened and we want to ensure you that we're looking into continuously improving our processes so that scenarios like these don't happen again in the future.
Aug 5, 10:16 UTC
Identified - We are experiencing an outage at both the application and landing page server levels due to a problem that showed up during our database update. The issue began at 9:25 AM UTC, has been identified, and we are currently working on resolving it as soon as possible.
Not all of the live landing pages are affected, however, we advise pausing any ongoing live ad campaigns until this is being resolved.
Our team apologizes for any inconvenience this outage might've caused.
Sep 13, 10:30 UTC
Resolved - We experienced an outage, and the application could not be accessed for a total of four hours due to a database error. Most of the pages were not affected by this incident, as they were cached on our servers, but some of them might have returned 404 status code for the time the app was down.
We apologize and want to assure you that we will work even harder to ensure that roadblocks like these stop occurring in the future. Also, we are working on a permanent fix that will prevent such errors from appearing in our application in the future.
Sep 30, 14:30 UTC
Resolved - A CDN SSL certificate renewal process malfunction has caused assets such as images, videos, or scripts hosted on the g.fastcdn.co CDN server to not load as intended on Instapage landing pages. The issue began 2:32 PM (UTC time) and lasted for approximately 18 minutes. We apologize for any type of disruption this temporary malfunction may have caused and want to assure you that our engineers have already updated the CDN SSL certificate renewal process so that this kind of situation does not reoccur in the future.
Oct 19, 10:41 UTC
Resolved - We have monitored the application database, and it has fully recovered.
The app was down for approximately five hours, between 2 AM and 7 AM UTC. No live pages should have been affected during this time.
Oct 19, 08:00 UTC
Monitoring - A fix was implemented two hours ago, and we are in the monitoring phase. The app is working, but there can still occur some disruptions until the database fully recovers.
Oct 19, 05:43 UTC
Identified - We are experiencing an outage, and the Application hasn't been running for a few hours. We identified the problem and we are working on a fix.
Nov 17, 16:44 UTC
Resolved - Our team managed to implement a fix and both the application and live pages are currently working as expected.
We want to apologise again for any inconvenience caused and let you know that we will continue monitoring the situation, to ensure that we can avoid any other similar misbehaviour in the future.
Nov 17, 16:20 UTC
Investigating - Earlier today we experienced an outage at the application level and also for some of the live pages. The outage began at 14:00 (UTC timezone), lasted for 30 minutes and around 40% of the live page visits failed during this time. The incident has been resolved at that time, but we are noticing further issues related to the same components right now. Our entire team is working on resolving this incident as soon as possible, but we recommend pausing any paid traffic to your landing pages until this is permanently resolved.
We apologise for the inconvenience and we want to thank you for your patience while we resolve this.
Jun 18, 13:00 UTC
Resolved - We had some problems with page serving flow. The cause was communication issues with the database which resulted in some pages having intermittent 404s. The issue started around 1 PM UTC - full stabilization around 8 PM; the worst moment being between 2:30 PM and 4 PM UTC.
We're still analyzing logs. We already found many clues which can give us concrete implementation ideas to improve our system so that this won't happen again in the future.
We apologize if you were among the users that experienced this issue, and we thank you for your understanding!
Sep 30, 18:01 UTC
Resolved - Our team managed to implement a fix and both the application and live pages are currently working as expected.
We want to apologize again for any inconvenience caused and let you know that we will continue monitoring the situation, to ensure that we can avoid any other similar issues in the future.
Sep 30, 15:22 UTC
Identified - We are currently experiencing an outage at the application level and also intermittently for some of the live pages. We noticed the inconsistencies began around 14:00 (UTC timezone). Our entire team is already working on resolving this incident as soon as possible, but we recommend pausing any paid traffic to your landing pages until this is permanently resolved. We appreciate your patience and understanding while we are working on this.
Oct 1, 13:00 UTC
Resolved - We experienced responsiveness issues at the application level and some live pages returned intermittent 404 errors, beginning at 1 PM (UTC timezone). The app fully stabilized after 2:30 PM (UTC). The issues occurred due to a heavier system load and our team is currently working on improvements to avoid similar situations in the future.
We apologize if you were among the users that experienced this issue, and we thank you for your understanding!
Nov 1, 23:03 UTC
Resolved - The incident has been resolved.
Nov 1, 21:56 UTC
Monitoring - A fix has been implemented and the affected pages are now recovering. We are monitoring the situation and believe all pages will start loading as expected over the next 30 minutes.
Nov 1, 20:58 UTC
Identified - We have identified a DDOS attack on our network which is causing a large portion of landing pages to be inaccessible or load slowly. Our team is working on deploying a solution. We recommend pausing or diverting ad traffic if your pages are affected, if possible. We believe a fix will be deployed shortly.