Mar 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:53 UTC
Scheduled - Maintenance on the Cape Town, South Africa data center will be performed on Monday, March 24th, 2025 at 22:00 UTC. We expect to complete the maintenance by Tuesday, March 25th, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 24, 09:59 UTC
Resolved - This incident has been resolved.
Mar 24, 08:37 UTC
Investigating - We are currently experiencing a Phone outage that is causing all callers to hear only silence when dialing any of our phone numbers. As a result, our support team is unable to receive incoming calls until this issue is resolved.
Our provider has confirmed that this is a widespread issue affecting multiple customers. Their team is actively working on a resolution, but no ETA is available at this time.
We will provide updates as soon as we have more information. In the meantime, please reach out to us via our customer portal.
Mar 24, 08:37 UTC
Investigating - We are currently experiencing a Phone outage that is causing all callers to hear only silence when dialing any of our phone numbers. As a result, our support team is unable to receive incoming calls until this issue is resolved.
Our provider has confirmed that this is a widespread issue affecting multiple customers. Their team is actively working on a resolution, but no ETA is available at this time.
We will provide updates as soon as we have more information. In the meantime, please reach out to us via our customer portal.
Mar 23, 01:15 UTC
Resolved - Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 23, 01:03 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 23, 00:24 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 22, 23:43 UTC
Investigating - Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 23, 01:03 UTC
Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 23, 00:24 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 22, 23:43 UTC
Investigating - Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 23, 00:24 UTC
Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 22, 23:43 UTC
Investigating - Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 22, 23:43 UTC
Investigating - Technical teams are investigating a potential issue in the Ashburn, VA (IAD) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 21, 03:54 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:01 UTC
Scheduled - Maintenance on the Warsaw, Poland data center will be performed on Thursday, March 20th, 2025 at 22:00 UTC. We expect to complete the maintenance by Friday, March 21st, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:01 UTC
Scheduled - Maintenance on the Warsaw, Poland data center will be performed on Thursday, March 20th, 2025 at 22:00 UTC. We expect to complete the maintenance by Friday, March 21st, 2025 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 20, 16:50 UTC
Resolved - This issue has been resolved. We apologize for any inconvenience that this issue may have caused.
Mar 20, 16:39 UTC
Monitoring - Technical teams have performed remedial actions and SIEM logs are returning to normal operations.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 20, 16:35 UTC
Identified - We have identified the source of the issue affecting SIEM Logs which may result in a log access disruption for some customers . Technical teams are planning remedial action. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 20, 15:38 UTC
Investigating - We have discovered a potential issue affecting SIEM (Security Information and Event Management) Logs. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.