Mar 27, 14:00 EDT
Resolved - Email Sending is no longer experiencing delays. We've identified and addressed the cause of the delays that began at 11:00 AM EDT (UTC -04:00). As of 1:55 PM EDT all previously delayed emails have been sent.
A detailed postmortem is available at https://product.hubspot.com/blog/hubspot-incident-report-march-27th-2025
Mar 27, 13:28 EDT
Monitoring - We have addressed the issue that was causing email sends to be delayed. All new email sends are fully recovered. We continue to process through the backlog of delayed emails, which still has a delay of around an hour, but is actively recovering. We will be back with an update within an hour.
Mar 27, 13:11 EDT
Update - We are continuing to investigate the root cause into why emails within our North America infrastructure are currently delayed. We continue to operate with a delay of around an hour for outbound emails. We will be back with an update within an hour.
Mar 27, 12:13 EDT
Update - We've identified an issue within our system that is delaying some email sends within our North America infrastructure. This is impacting about half of all email sends now, which are seeing delays of around an hour. We are working to address the root cause. We will be back with an update within an hour.
Mar 27, 11:58 EDT
Investigating - Email Sending in HubSpot is experiencing delays. Our team is investigating the cause of this issue and will update this page when more information is available. We will be back with an update within 30 minutes.
Apr 11, 11:32 EDT
Resolved - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search and Reporting in North America. The incident has been fully resolved. No data was lost.
Apr 11, 11:20 EDT
Monitoring - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search and Reporting in North America. We have mitigated the issue and are now monitoring. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search and Reporting in North America. We're investigating what's causing this issue. We will be back with an update within 30 minutes.
Apr 11, 11:32 EDT
Resolved - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules in North America. The incident has been fully resolved. No data was lost.
Apr 11, 11:20 EDT
Monitoring - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We have mitigated the issue and are now monitoring. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We're investigating what's causing this issue. We will be back with an update within 30 minutes.
Apr 11, 11:20 EDT
Monitoring - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We have mitigated the issue and are now monitoring. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We're investigating what's causing this issue. We will be back with an update within 30 minutes.
Apr 11, 11:20 EDT
Monitoring - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules in North America. We have identified the issue and are now monitoring. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules, ApplicationInstallsService, and IntegrationUserImportService. Preliminary diagnostics indicate that abnormal API responses from our database reporting components and issues within our task processing system are contributing to these degradations. We are actively consolidating diagnostic logs across these layers to better correlate events and understand the root cause of the performance issues. We will be back with an update within 30 minutes.
Apr 11, 11:20 EDT
Monitoring - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules in North America. We have identified the issue and are now monitoring. We will be back with an update within 30 minutes. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules, ApplicationInstallsService, and IntegrationUserImportService. Preliminary diagnostics indicate that abnormal API responses from our database reporting components and issues within our task processing system are contributing to these degradations. We are actively consolidating diagnostic logs across these layers to better correlate events and understand the root cause of the performance issues. We will be back with an update within 30 minutes.
Apr 11, 11:14 EDT
Investigating - Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules, ApplicationInstallsService, and IntegrationUserImportService. Preliminary diagnostics indicate that abnormal API responses from our database reporting components and issues within our task processing system are contributing to these degradations. We are actively consolidating diagnostic logs across these layers to better correlate events and understand the root cause of the performance issues. We will be back with an update within 30 minutes.
Apr 9, 12:37 EDT
Resolved - Global Search is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Global Search should be working properly. No data was lost.
Apr 9, 12:02 EDT
Update - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Apr 9, 11:31 EDT
Update - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Apr 9, 11:17 EDT
Monitoring - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. Underlying cause was an overloaded component that we have disabled and scaled up. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
Apr 9, 11:10 EDT
Identified - We've identified the issue that's caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 11:00 EDT
Update - Global Search isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 10:57 EDT
Investigating - We're investigating reports that Global Search may be unavailable for some users. We'll update this page when we have more information.
Apr 9, 12:02 EDT
Update - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Apr 9, 11:31 EDT
Update - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Apr 9, 11:17 EDT
Monitoring - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. Underlying cause was an overloaded component that we have disabled and scaled up. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
Apr 9, 11:10 EDT
Identified - We've identified the issue that's caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 11:00 EDT
Update - Global Search isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 10:57 EDT
Investigating - We're investigating reports that Global Search may be unavailable for some users. We'll update this page when we have more information.
Apr 9, 11:31 EDT
Update - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Apr 9, 11:17 EDT
Monitoring - We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. Underlying cause was an overloaded component that we have disabled and scaled up. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
Apr 9, 11:10 EDT
Identified - We've identified the issue that's caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 11:00 EDT
Update - Global Search isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Apr 9, 10:57 EDT
Investigating - We're investigating reports that Global Search may be unavailable for some users. We'll update this page when we have more information.