Apr 29, 09:41 EDT
Completed - Scheduled maintenance has been completed and all services are operational.
Apr 29, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:59 EDT
Scheduled - We will be performing a scheduled database maintenance on Tuesday, April 29, 2025 that should last about 1 hour, starting at 9:30 AM Eastern.
We do not anticipate any disruptions in service during this maintenance, though there may be a small delay in folder counts or searches.
We will provide updates here if anything changes during the maintenance window.
Apr 29, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:59 EDT
Scheduled - We will be performing a scheduled database maintenance on Tuesday, April 29, 2025 that should last about 1 hour, starting at 9:30 AM Eastern.
We do not anticipate any disruptions in service during this maintenance, though there may be a small delay in folder counts or searches.
We will provide updates here if anything changes during the maintenance window.
Apr 28, 11:49 EDT
Resolved - Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in your Inboxes should return to normal soon. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!
Apr 28, 11:33 EDT
Investigating - We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.
Apr 28, 11:33 EDT
Investigating - We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.
Apr 25, 16:34 EDT
Resolved - The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!
Apr 25, 16:08 EDT
Update - Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.
Apr 25, 15:26 EDT
Update - We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!
Apr 25, 14:53 EDT
Investigating - AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
Apr 25, 16:08 EDT
Update - Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.
Apr 25, 15:26 EDT
Update - We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!
Apr 25, 14:53 EDT
Investigating - AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
Apr 25, 15:26 EDT
Update - We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!
Apr 25, 14:53 EDT
Investigating - AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
Apr 25, 14:53 EDT
Investigating - AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
Apr 17, 12:34 EDT
Resolved - We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
Apr 17, 11:07 EDT
Monitoring - We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via [email protected].
Apr 17, 10:25 EDT
Investigating - We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
Apr 17, 11:07 EDT
Monitoring - We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via [email protected].
Apr 17, 10:25 EDT
Investigating - We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.