Heap Status

Wed Apr 16 2025 22:19:34 GMT+0000 (Coordinated Universal Time)

Temporary Data Latency - Investigating

Apr 16, 15:19 PDT
Resolved - This incident has been resolved.

Apr 16, 15:06 PDT
Monitoring - A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.

Apr 16, 14:25 PDT
Identified - Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.

Apr 16, 13:16 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.


Wed Apr 16 2025 22:06:19 GMT+0000 (Coordinated Universal Time)

Temporary Data Latency - Investigating

Apr 16, 15:06 PDT
Monitoring - A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.

Apr 16, 14:25 PDT
Identified - Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.

Apr 16, 13:16 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.


Wed Apr 16 2025 21:25:27 GMT+0000 (Coordinated Universal Time)

Temporary Data Latency - Investigating

Apr 16, 14:25 PDT
Identified - Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.

Apr 16, 13:16 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.


Wed Apr 16 2025 20:16:30 GMT+0000 (Coordinated Universal Time)

Temporary Data Latency - Investigating

Apr 16, 13:16 PDT
Investigating - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.


Wed Mar 26 2025 17:42:36 GMT+0000 (Coordinated Universal Time)

Heap Connect Sync Delays

Mar 26, 10:42 PDT
Resolved - Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.

Mar 26, 09:46 PDT
Update - The issue has been identified and a fix is being implemented.

Mar 26, 06:34 PDT
Update - We are continuing to investigate this issue.

Mar 26, 06:07 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.


Wed Mar 26 2025 16:46:04 GMT+0000 (Coordinated Universal Time)

Heap Connect Sync Delays

Mar 26, 09:46 PDT
Update - The issue has been identified and a fix is being implemented.

Mar 26, 06:34 PDT
Update - We are continuing to investigate this issue.

Mar 26, 06:07 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.


Wed Mar 26 2025 13:34:21 GMT+0000 (Coordinated Universal Time)

Heap Connect Sync Delays

Mar 26, 06:34 PDT
Update - We are continuing to investigate this issue.

Mar 26, 06:07 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.


Wed Mar 26 2025 13:07:14 GMT+0000 (Coordinated Universal Time)

Heap Connect Sync Delays

Mar 26, 06:07 PDT
Investigating - We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.


Mon Mar 24 2025 03:08:36 GMT+0000 (Coordinated Universal Time)

Infrastructure Maintenance

Mar 23, 20:08 PDT
Completed - The scheduled maintenance has been completed.

Mar 23, 19:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 23, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 18, 20:38 PDT
Scheduled - We will be performing a routine infrastructure upgrade on Sunday, March 23, from 7:00 PM to 9:00 PM US Pacific Time. During this time, data ingestion from integrations and exports to integrations may be delayed. Once maintenance is complete, all data will sync at the next scheduled time. Data collection will not be impacted, and no data will be lost.


Mon Mar 24 2025 02:49:09 GMT+0000 (Coordinated Universal Time)

Infrastructure Maintenance

Mar 23, 19:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 23, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 18, 20:38 PDT
Scheduled - We will be performing a routine infrastructure upgrade on Sunday, March 23, from 7:00 PM to 9:00 PM US Pacific Time. During this time, data ingestion from integrations and exports to integrations may be delayed. Once maintenance is complete, all data will sync at the next scheduled time. Data collection will not be impacted, and no data will be lost.