Mar 14, 15:15 PDT
Resolved - During the incident, we experienced increased latency in one of our internal services, leading to higher-than-usual AI Agent handovers.
The issue has since been mitigated, and all services are back to normal.
Mar 14, 01:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:51 PST
Scheduled - On Friday, March 14th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:51 PST
Scheduled - On Friday, March 14th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 13, 19:30 PDT
Resolved - The fix has been applied. All Auto QA scores are processed without any issues. We are still monitoring service.
Mar 13, 18:21 PDT
Identified - We have identified the issue. We are currently working on restoring processing Auto QA scores.
Mar 13, 17:35 PDT
Investigating - We are currently investigating this issue.
Mar 13, 18:21 PDT
Identified - We have identified the issue. We are currently working on restoring processing Auto QA scores.
Mar 13, 17:35 PDT
Investigating - We are currently investigating this issue.
Mar 13, 17:35 PDT
Investigating - We are currently investigating this issue.
Mar 13, 01:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:50 PST
Scheduled - On Thursday, March 13th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:50 PST
Scheduled - On Thursday, March 13th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 12, 15:29 PDT
Completed - The scheduled maintenance has been completed.
Mar 12, 15:24 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 12, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:11 PST
Scheduled - On Wednesday, March 12th between 22:00 and 23:00 UTC time (11:00pm and 12:00am CET), for up to 45 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 12, 15:24 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 12, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:11 PST
Scheduled - On Wednesday, March 12th between 22:00 and 23:00 UTC time (11:00pm and 12:00am CET), for up to 45 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.