Gorgias Status

Tue Apr 15 2025 10:00:57 GMT+0000 (Coordinated Universal Time)

Automate usage inconsistency

Apr 15, 03:00 PDT
Resolved - The issue with the billing process for Automate products has been resolved. The redeployment has been completed, and the system has successfully reprocessed all data to accurately calculate usage.

Apr 15, 03:00 PDT
Update - We are continuing to monitor for any further issues.

Apr 14, 09:48 PDT
Monitoring - The billing process for Automate products has been redeployed and is currently reprocessing the data to accurately calculate the actual usage.

Apr 14, 08:45 PDT
Identified - The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.


Tue Apr 15 2025 10:00:26 GMT+0000 (Coordinated Universal Time)

Automate usage inconsistency

Apr 15, 03:00 PDT
Update - We are continuing to monitor for any further issues.

Apr 14, 09:48 PDT
Monitoring - The billing process for Automate products has been redeployed and is currently reprocessing the data to accurately calculate the actual usage.

Apr 14, 08:45 PDT
Identified - The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.


Mon Apr 14 2025 16:48:49 GMT+0000 (Coordinated Universal Time)

Automate usage inconsistency

Apr 14, 09:48 PDT
Monitoring - The billing process for Automate products has been redeployed and is currently reprocessing the data to accurately calculate the actual usage.

Apr 14, 08:45 PDT
Identified - The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.


Mon Apr 14 2025 15:45:34 GMT+0000 (Coordinated Universal Time)

Automate usage inconsistency

Apr 14, 08:45 PDT
Identified - The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.


Tue Apr 08 2025 20:15:32 GMT+0000 (Coordinated Universal Time)

AI agent has degraded performances

Apr 8, 13:15 PDT
Resolved - We sincerely apologize for the recent interruption you experienced with our Recommender service.
Our team identified and addressed the high error rate that occurred earlier today. As of now, the service is fully operational.
Thank you for your understanding and patience. We appreciate your continued support.

Apr 8, 12:45 PDT
Investigating - We have an ongoing incident in our recommendation engine, We are currently investigating this issue.

We understand that this is affecting our users operations and we are doing our best to fix this


Tue Apr 08 2025 19:45:27 GMT+0000 (Coordinated Universal Time)

AI agent has degraded performances

Apr 8, 12:45 PDT
Investigating - We have an ongoing incident in our recommendation engine, We are currently investigating this issue.

We understand that this is affecting our users operations and we are doing our best to fix this


Mon Apr 07 2025 21:43:19 GMT+0000 (Coordinated Universal Time)

[AI Agent] - Descreased AI Agent automation

Apr 7, 14:43 PDT
Resolved - This incident has been resolved.

Apr 7, 10:06 PDT
Update - We're investigating an internal issue

Apr 7, 10:03 PDT
Investigating - We are currently investigating this issue.


Mon Apr 07 2025 17:06:27 GMT+0000 (Coordinated Universal Time)

[AI Agent] - Descreased AI Agent automation

Apr 7, 10:06 PDT
Update - We're investigating an internal issue

Apr 7, 10:03 PDT
Investigating - We are currently investigating this issue.


Mon Apr 07 2025 17:03:16 GMT+0000 (Coordinated Universal Time)

[AI Agent] - Descreased AI Agent atomation

Apr 7, 10:03 PDT
Investigating - We are currently investigating this issue.


Tue Apr 01 2025 19:59:45 GMT+0000 (Coordinated Universal Time)

Statistics not loading

Apr 1, 12:59 PDT
Resolved - This incident has been resolved.

Apr 1, 12:11 PDT
Monitoring - Statistics are back online, and we are actively monitoring to ensure stability.

Apr 1, 11:49 PDT
Investigating - We are currently investigating this issue.