May 16, 05:30 EDT
Completed - The scheduled maintenance has been completed.
May 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 13:12 EDT
Scheduled - We will be undergoing required PCI security updates to the main database during this maintenance window.
During this maintenance window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the maintenance is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms _will not display_ until the maintenance is completed.
- Secure Report URLs _will not deliver results_ until the maintenance is completed. (API)
- RESTful XML endpoints _will not deliver results_ until the maintenance is completed. (API)
- Scheduled payment processing (ongoing and installment payments) will transact after the maintenance is completed.
May 20, 22:00 EDT
Completed - The scheduled maintenance has been completed.
May 20, 21:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:42 EDT
Scheduled - We will be deploying a platform wide product update of both feature enhancements and bug fixes.
During this release window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the release is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
May 21, 00:03 EDT
Resolved - After a successful deployment of a product update at 11:13 PM ET, we confirmed that transactions were occurring successfully and began our routine post-release manual testing of the platform.
At 11:19 PM ET, our internal testing revealed degraded performance for newly deployed code that was intended to better leverage our caching vendor’s services. This degradation resulted in inconsistent form rendering and we immediately began the process to roll back to the April 14, 2020 release version.
At 11:32 PM ET, the rollback was complete, transactions continued to be taken and the form rendering returned to the expected consistency.
During this 19 minute incident Forms that had been loaded prior to the completion of the update would submit successfully. However, new requests for forms not previously loaded prior to the update would sporadically render. It is possible that donors/registrants may have been shown a form, but then not shown a form after a browser refresh, or vice-versa.
Jun 12, 04:00 EDT
Resolved - This incident was resolved via patch implemented on June 12th at 3:00 AM CST.
Jun 11, 14:40 EDT
Identified - We have identified an issue that prevents the creation of a new RFI type form in the Admin panel. This same issue also impacts the saving of changes to an existing RFI form. However, existing embedded RFI forms will continue to accept submissions without issue.
We are planning an after hours patch to address this issue.
Jul 8, 14:09 EDT
Resolved - This incident has been resolved.
Jul 7, 18:34 EDT
Monitoring - We experienced degraded service from our hosting provider between 4:57-5:02 and are investigating further
Jul 30, 17:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:21 EDT
Scheduled - At 3:30pm CT today we will be deploying a platform wide product patch to address a very specific issue with the Card Pointe CardConnect payment gateway integration. Unfortunately this patch deployment will require a full platform update.
During this release window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the release is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
Oct 8, 16:18 EDT
Resolved - The code patch was deployed successfully and the issue has been resolved.
Oct 8, 13:59 EDT
Update - We will be deploying a code patch to address this issue shortly after 1pm CT. During this patch window, we expect that:
- Any currently logged in Admins will automatically be logged out and will not be able to log in until the release is completed (Administrative Control Panel)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
Oct 8, 12:29 EDT
Update - We are continuing to work on a fix for this issue.
Oct 8, 12:28 EDT
Identified - We are aware of an issue with specific form configurations that results in the Payment Details fields not rendering as expected.
Our team has determined the root cause of the issue and is currently working on a code patch. We will let you know once the fix has been implemented.
If you have any questions, please reach out to our team via [email protected].
Oct 30, 14:11 EDT
Resolved - Paya/Sage has marked the issue as resolved. All impacted payment schedules from the Thursday 10/29 processing batch were re-run later in the day Thursday. Those transactions resulted with successes and the normal types of declines and we did not observe any of the service errors experienced during the Paya/Sage outage.
Oct 29, 11:13 EDT
Identified - We're aware that certain scheduled recurring transactions did not process as expected this morning that were associated with the Paya/Sage payment gateway.
Paya/Sage has posted a known issue with their ability to process transactions submitted by outside entities:
https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts
GiveGab is monitoring their status and is prepared to re-submit the impacted transactions if Paya/Sage can resolve the issue today.
Oct 31, 23:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 16:47 EDT
Scheduled - We will be performing scheduled maintenance for required security updates.
During this Maintenance window, we expect that:
- Any currently logged in Admins will automatically be logged out (Administrative Control Panel)
- If Admins log back in during the maintenance window, they may be logged out again until the maintenance is complete as we are updating multiple systems.
- Secure Report URLs will function, however the delivery of the result file may take longer than usual for requests initiated during the release window (API)
- RESTful XML endpoints will function, however the delivery of the results may take longer than usual for requests initiated during the release window (API)
- All embedded Donation, Registration and RFI forms will continue to display and process submissions/transactions
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time
Nov 1, 06:00 EST
Completed - The scheduled maintenance has been completed.
Nov 1, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 16:53 EDT
Scheduled - We will be performing scheduled maintenance for required security updates.
During this maintenance window, we expect that:
- All embedded Donation, Registration and RFI forms will NOT display and there not be able to process transactions
- All other embedded widgets will NOT display
- Scheduled payment processing (ongoing and installment payments) will transact at their normally scheduled time