Apr 5, 20:06 MDT
Resolved - We apologize as this was not updated when this was completed. Total downtime was about 28 minutes for most customers. We apologize greatly for this and please open a ticket if you would like any further information.
Apr 5, 16:36 MDT
Investigating - We are currently resetting the edge nodes for CloudSites within DEN1. All CloudSites within DEN1 will receive a "The service is unavailable." message for the next 5 minutes or less. We apologize for this issue. Please let us know if you have any questions by opening a support ticket. We will update this incident shortly when completed.
Jun 6, 01:57 MDT
Completed - The scheduled maintenance has been completed.
Jun 6, 00:57 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:56 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 22, 03:00 MDT
Resolved - Our engineers are aware of the 400 errors some users are experiencing in the portal. We have a fix being pushed out. Things should start functioning as normal soon.
Oct 13, 10:52 MDT
Resolved - The implemented fix has resolved the overall issue. We will provide a post mortem once we gather all information. Thank you all for your patience and understanding. We are working internally and with our partners to ensure this does not happen again.
Oct 13, 05:08 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 04:34 MDT
Identified - The issue has been identified. It is at the ISP level. We are currently awaiting more information. We will provide an ETA when possible.
Oct 13, 01:30 MDT
Investigating - Our engineers are looking into the issues some users are experiencing. We will provide an update as we get them.
Dec 7, 22:00 MST
Resolved - This incident has been resolved.
Dec 7, 21:08 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 21:01 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 20:53 MST
Investigating - Our engineers are currently investigating an ongoing network issue that is affecting a small number of our customers. We will post and update when we have more information.
Jan 30, 00:00 MST
Resolved - Our network team is completing some emergency maintenance at this time. You may experience network blips and slow load times. We will update this once maintenance is complete.
Jan 30, 04:00 MST
Resolved - The maintenance is complete.
Jan 30, 02:45 MST
Monitoring - Maintenance is complete. We are continuing to monitoring all systems.
Jan 30, 00:00 MST
Investigating - Our network team is completing some emergency maintenance at this time. You may experience network blips and slow load times. We will update this once maintenance is complete.
Feb 10, 12:00 MST
Resolved - This incident has been resolved.
Feb 10, 11:54 MST
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 11:40 MST
Investigating - Our team is currently investigating an issue with our mail servers. Mail is being sent and received but is delayed. We will provide an update shortly.
Feb 23, 09:30 MST
Resolved - This incident has been resolved.
Feb 23, 09:20 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 09:14 MST
Update - We are continuing to investigate this issue.
Feb 23, 09:14 MST
Investigating - We are currently investigating this issue.
Mar 1, 09:41 MST
Resolved - This incident has been resolved.
Mar 1, 09:28 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 09:26 MST
Investigating - We are currently investigating this issue.