Apr 8, 14:30 UTC
Resolved - Filestack experienced a partial degradation with the conversion service for less than 2 hours. The issue has been resolved. We apologize for the inconvenience.
Jul 4, 14:47 UTC
Resolved - This issue has been resolved.
Jul 4, 14:21 UTC
Update - Uploads from Facebook have been restored. We continue to implement the solution to restore Instagram uploads.
Jul 3, 18:12 UTC
Update - We continue with efforts to implement the solution. We apologize for the inconvenience.
Jun 30, 14:55 UTC
Identified - We have identified the issue and anticipate resolution in less than 24 hours.
Jul 10, 05:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 13:38 UTC
Scheduled - The Filestack database engine will undergo a routine update. Database downtime is estimated to be 5 minutes but related activity will occur throughout the maintenance window. During the activity, some file uploads may time out.
Jul 26, 13:34 UTC
Resolved - This incident has been resolved.
Jul 5, 15:32 UTC
Identified - This issue has been identified and a fix is in process. We will update with an ETA as soon as possible. We apologize for the inconvenience.
Aug 22, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 14:59 UTC
Scheduled - We are updating our storage transfer infrastructure for ap-northeast-1 (Tokyo region). This may cause an intermittent upload failures. The update will last no longer than 30 minutes. We apologize for the inconvenience.
Aug 30, 02:30 UTC
Resolved - This incident has been resolved.
Aug 30, 02:16 UTC
Update - We are continuing to monitor for any further issues.
Aug 30, 02:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 30, 01:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 30, 01:48 UTC
Investigating - We are aware of issues impacting customers with 500 errors and general Filestack access and are actively working on a solution.
Sep 10, 04:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 14:37 UTC
Scheduled - Filestack will undergo scheduled maintenance of the storage infrastructure for ap-northeast-1 (Tokyo region) occurring on 09-10-2023, 4:00 pm UTC , 01:00 AM JPT - 10th september ).
Services impacted: Filestack-Uploads in ap-northeast-1 region
Expected downtime duration: 30 minutes
We apologize for the inconvenience.
Oct 30, 05:30 UTC
Completed - The scheduled maintenance has been completed.
Oct 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:22 UTC
Scheduled - Filestack's PDF convert service will undergo maintenance during this time. The following services will NOT be available during the 30 minute maintenance window:
- Monochrome
- PDFconvert, PDFinfo, PDFcreate
We apologize for the inconvenience and appreciate your patience.
Nov 10, 04:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 04:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:13 UTC
Scheduled - The Filestack dev portal will be unavailable for 15 minutes during this scheduled maintenance. We appreciate your patience.
Nov 16, 16:08 UTC
Resolved - This incident has been resolved.
Nov 15, 16:53 UTC
Monitoring - A fix has been implemented and we are monitoring results.
Nov 14, 22:42 UTC
Investigating - Filestack is aware that customers may find that Storage is blank when reviewing the Dev Portal Dashboard. This is in error, all assets are in storage and no action is required. The Filestack team is actively investigating the cause and will implement a fix as soon as possible. We will post an update as soon as possible.