Apr 2, 06:30 PDT
Resolved - The incident has been resolved and we are continuing to monitor performance.
Apr 2, 06:00 PDT
Monitoring - A fix has been implemented and we are monitoring performance.
Apr 2, 05:57 PDT
Investigating - We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty.
Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
Apr 2, 06:00 PDT
Monitoring - A fix has been implemented and we are monitoring performance.
Apr 2, 05:57 PDT
Investigating - We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty.
Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
Apr 2, 05:57 PDT
Investigating - We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty.
Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
Apr 1, 21:44 PDT
Resolved - The underlying task has been completed, and analytics data is now up to date. We appreciate your patience while the functionality was being restored.
Apr 1, 16:21 PDT
Investigating - Due to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST.
Until then, dashboards may show stale data. We appreciate your understanding.
For any questions/concerns, please reach out to Envoy Support via [email protected]
Apr 1, 16:21 PDT
Investigating - Due to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST.
Until then, dashboards may show stale data. We appreciate your understanding.
For any questions/concerns, please reach out to Envoy Support via [email protected]
Apr 1, 13:45 PDT
Resolved - Our partner, Aruba ClearPass has confirmed that this issue is fixed
Apr 1, 10:28 PDT
Update - We are continuing to work on a fix for this issue.
Apr 1, 09:29 PDT
Update - We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
Apr 1, 06:08 PDT
Identified - Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Apr 1, 10:28 PDT
Update - We are continuing to work on a fix for this issue.
Apr 1, 09:29 PDT
Update - We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
Apr 1, 06:08 PDT
Identified - Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Apr 1, 09:29 PDT
Update - We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
Apr 1, 06:08 PDT
Identified - Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Apr 1, 06:08 PDT
Identified - Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Apr 1, 05:47 PDT
Resolved - Potential fixes have been identified and are being investigated by our team. Please contact our support team if you are impacted.
Apr 1, 05:46 PDT
Monitoring - Potential fixes have been identified and are being worked on by our team.
Apr 1, 03:04 PDT
Investigating - We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.