Aug 8, 09:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 01:24 UTC
Scheduled - EY will be conducting maintenance work on the its backend, specifically on the component interacting with AWS. Operations regarding management of AWS resources will experience delays during this period.
All other operations will not be affected.
Aug 25, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 13:28 UTC
Scheduled - EY will be conducting maintenance work on the its backend. Operations regarding provisioning of AWS instances and applying configuration changes will experience delays during the maintenance window. All other operations will not be affected.
Sep 14, 15:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:34 UTC
Scheduled - EY will be conducting maintenance work on the its backend. Operations regarding provisioning of AWS instances and applying configuration changes on the EY Gentoo stacks (v1 to v5) will experience delays during the maintenance window. All other operations and stack v6 will not be affected.
Sep 30, 16:38 UTC
Resolved - Integration between EYCloud and Zendesk is working properly. Monitoring, as well as customers, have not alerted of new occurrences of this case. This issue is deemed resolved.
Sep 30, 16:16 UTC
Monitoring - A fix on the integration between EY Cloud and Zendesk has been put in place. The EY Support Portal should be accessible again.
Staff on duty continues to monitor the issue.
Sep 30, 15:58 UTC
Identified - Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line.
Our staff on duty has identified the issue and is investigating a solution.
Oct 4, 19:57 UTC
Resolved - A fix has now been released on v5 and v6 stacks to resolve this issue, further information can be found at the following link
https://support.cloud.engineyard.com/hc/en-us/articles/4407649023515-Let-s-Encrypt-X3-root-certificate-expiration
Oct 1, 10:11 UTC
Monitoring - The expiry of the Let's Encrypt DST Root CA X3 certificate is causing failures for calls to servers running Let's Encrypt SSLs from client instances running the stable-v5 stack or lower. For more information and details of how to fix, please see this guide.
Nov 11, 21:43 UTC
Resolved - The issue causing the sign-in issues has now been identified and resolved, so all support portal functionality is now restored.
Nov 11, 20:15 UTC
Investigating - We are currently investigating issues with signing into our support portal https://support.cloud.engineyard.com/, as well as the failure to submit tickets via the "File a Ticket" functionality in the Engine Yard dashboard. On-going tickets can still be updated by replying to their corresponding email threads, but should you wish to raise a new ticket please contact us via the #engineyard IRC channel on irc.libera.chat (https://web.libera.chat/?nick=EYGuest%7C?#engineyard) or call us (+1-866-518-9273).
Dec 8, 09:51 UTC
Resolved - Amazon have mitigated the issue causing the API errors and therefore the region is functioning as normal again and all Engine Yard infrastructure related operations should now run without issue.
Dec 7, 17:10 UTC
Investigating - Amazon are reporting increased API error rates in the US-East-1 (North Virginia) region. Please hold off from making any infrastructure level changes to environments hosted in this region (instance restart, creation and termination) at this time. If you see any issues with your environments or applications please open a ticket.
Dec 15, 16:33 UTC
Resolved - AWS have now resolved the internet connectivity issues in the two US-West regions and normal service has been resumed.
Dec 15, 16:32 UTC
Update - We are continuing to work on a fix for this issue.
Dec 15, 16:11 UTC
Identified - AWS are reporting internet connectivity issues in both US-West regions (N. California and N. Oregon), which may be impacting the reachablility of customer's applications and environments hosted in those regions. Amazon are currently investigating and working towards resolution, and the latest updates on the status of the issue can be viewed at https://status.aws.amazon.com/.
Dec 23, 00:53 UTC
Resolved - AWS has resolved the incident and we are not experiencing issues anymore. Please contact Support for any queries.
Dec 22, 16:17 UTC
Monitoring - AWS have stabilised the impacted AZ and are restoring impacted instances. We are seeing the majority of impacted instances fully functional again. If you see any further issues please contact Support.
Dec 22, 13:23 UTC
Identified - Functionality has now been restored to https://cloud.engineyard.com. AWS are seeing connectivity issues in one AZ in the US-East-1 (N. Virginia) region, which is causing instance reachability issues impacting both application functionality and instance control operations. Please open a ticket if you are having issues, and the issue can be monitored via https://status.aws.amazon.com/
Dec 22, 12:36 UTC
Investigating - We're seeing instance failures in one AZ in the N. Virginia AWS region. Customer environments and applications may be impacted by this at the current time. Engine Yard's own cloud.engineyard.com application has been impacted and at this time we are working on restoring service to this application. AWS have yet to official report any issues, but please monitor https://status.aws.amazon.com/ for updates.
Feb 8, 13:30 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 11:15 UTC
Scheduled - Engine Yard will be conducting maintenance work on the EY Cloud Backend. This Maintenance will not have any impact on your running applications, either on EY Cloud or on EY Kontainers.
During this time however, the EY Cloud Dashboard and CLI will not be available, so it will not be possible to perform application deployments or environment configuration changes. EY Support can still be reached through https://support.engineyard.com or the IRC channels at Libera.chat.