Sep 15, 00:32 UTC
Resolved - This incident has been resolved.
Sep 14, 22:51 UTC
Investigating - Starting around 19:20 UTC on September 13th, 2022, the Managed DNS query reporting stopped populating for customer accounts. Customers attempting to access their query reporting via the UI or API will return no results.
Engineers are working to restore this service as soon as possible. Updates will be posted here as they are available.
Customers with questions are encouraged to reach out to our Technical Support team.
Sep 23, 04:00 UTC
Resolved - As of 03:58 UTC on September 23rd, 2022, this incident is now resolved. Customers with questions are encouraged to reach out to the Product Support Team.
Sep 23, 03:06 UTC
Investigating - On September 23rd, 2022 at 00:10 UTC, we began performing emergency maintenance on our data center in Milan, IT. Users may experience SERVFAILs when accessing Managed DNS hosted zones in and around Milan. Our engineers are actively working to restore service. Updates will be provided here as available.
Customers with questions or concerns are encouraged to reach out to our Product Support Team.
Nov 2, 15:44 UTC
Resolved - This incident is resolved as of 15:40 UTC.
Nov 2, 14:33 UTC
Investigating - On November 2nd, 2022 beginning around 10:37 UTC, we began investigating an issue with Dyn Standard DNS & Email Delivery. Our engineers have identified an issue in the service core host site causing delays in pushing updates to the edge responders. Customers impacted by this issue will observe delays in the global propagation of new or updated records. This issue does not affect any other Dyn services.
Customers should not make any changes at this time. Updates will be posted as they become available
Customers with questions are encouraged to reach out to our Technical Support Team.
Nov 8, 06:25 UTC
Resolved - Engineers have resolved network routing relationships which were causing some Managed DNS traffic originating from Tokyo to fail due to time outs. Partial resolution resulting in impacted customers receiving response on failed requests upon retry was observed at 04:47 UTC; with full resolution around 06:16 UTC. Customers with questions should reach out to Dyn Technical Support.
Nov 8, 02:01 UTC
Investigating - Beginning at 22:30 UTC, November 7, 2022, we are investigating an issue where some users in and around Tokyo, Japan may be experiencing failing name resolution when attempting to monitor or access sites hosted on Dyn Managed DNS. We are investigating this issue and looking into a resolution as quickly as possible.
Customers with any questions are encouraged to reach out to our Product Support Team.
Nov 10, 16:43 UTC
Resolved - This incident has been resolved.
Nov 7, 12:16 UTC
Identified - We have identified the issue and partially restored service. Agents continue to experience intermittent issues and may utilize email to expedite response to voicemails left for Technical Support. We will provide further updates as available.
Nov 4, 14:58 UTC
Investigating - Starting around 12:00 UTC on November 4, 2022, we are currently experiencing issues with accepting or returning calls to our phone queues. Voicemails to our support call queues are being received and response will be provided via email/case. At this time, we recommend customers with urgent needs leave a detailed message including an email address for response.
We are investigating this issue and will provide updates here.
Customers with questions are encouraged to email Dyn Product Support.
Nov 12, 19:28 UTC
Resolved - Engineers have completed the emergency maintenance and full functionality has been restored.
Customers with additional questions are encouraged to contact Dyn Product Support.
Nov 12, 18:49 UTC
Identified - Starting at 17:25 UTC on November 12, 2022, engineers began emergency maintenance on the Managed DNS infrastructure. At this time, customers may be observing the following intermittent issues with Managed DNS:
- Propagation delays for new and updated records
- DynID Portal 503s (unavailable)
- API timeouts
- Query Reporting delays
Engineers are investigating this issue with priority and will provide updates here as available.
Customers with questions are encouraged to contact Dyn Product Support.
Nov 15, 19:22 UTC
Resolved - This incident has been resolved.
Nov 15, 18:52 UTC
Monitoring - As of 18:30 UTC, this incident is resolved. We are closely monitoring for stability at this time.
Nov 15, 18:16 UTC
Investigating - Beginning at 18:00 UTC, November 15th, 2022 , we began investigating DNS resolution issues with Managed DNS within multiple global regions. Users accessing Managed DNS hosted zones may experience intermittent DNS resolution failures and latency. Our engineers are currently working to identify the issue and mitigate any impact.
Customers with questions are encouraged to reach out to the Dyn product support team.
Nov 21, 14:11 UTC
Resolved - This incident has been resolved.
Nov 13, 15:00 UTC
Investigating - Starting around November 13, 2022, Dyn Managed DNS engineers began investigating an intermittent issue with our monitoring service used by the Active Failover and Traffic Manager advanced services. Impacted customers will observe ??? next to logs in their portal, with reduced or no log details within the monitoring logs for each endpoint. Efforts to correct this issue may temporarily cause unexpected monitoring locations for endpoints. Our engineers are currently working to identify the issue and mitigate any impact.
Customers should not make any changes at this time. Updates will be posted as they become available
Customers with questions are encouraged to reach out to our Technical Support Team.
Dec 14, 22:30 UTC
Completed - This maintenance is being rescheduled and will be announced shortly via dynstatus.com.
Dec 13, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:10 UTC
Scheduled - On December 13th, 2022 starting at 14:00 UTC, we will begin performing maintenance on the Managed DNS Anycast edge. Maintenance will be completed on every region in a rolling deployment over 3 days. During maintenance, users accessing sites in and around the targeted region may observe intermittent latency related to query rerouting affecting a single regional NS. Customers using Traffic Manager may observe intermittent unexpected routing (based on specific regional rules due to traffic routing changes) which will likely be successful on retry.
At the end of this maintenance, query internet routing adjustments which remain will be expected, and any concerns should be forwarded to Dyn Product Support.
Customers with questions or concerns are encouraged to reach out to our Product Support Team.
Jan 4, 14:56 UTC
Resolved - This incident has been resolved.
Dec 20, 15:24 UTC
Identified - Starting on December 19, 2022, Remote Access (DynDNS Pro) customers may start to observe intermittent issues to some of their DDNS hosts. The following domain was identified to be impacted by this incident:
* Selfip.biz
No additional services or Remote Access Domains are expected to be impacted.
UPDATE: The issue has been identified and our engineers are actively working to implement a fix.
ETA for resolution is currently unknown. However, as a workaround solution, users may create a new host name using an alternate domain for any time sensitive connections.
This post will be updated when a fix is in place.
Customers with questions are encouraged to reach out to our Product Support Team.