Apr 3, 23:10 UTC
Resolved - Our Engineering team has implemented a fix to resolve the issue with creating certain GenAI Platform agents. Users should now be able to create OpenAI and Llama 3.1 8B agents without issue.
If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
Apr 3, 21:06 UTC
Investigating - Our Engineering team is investigating an issue affecting GenAI Platform. The GenAI platform is seeing errors creating agents with certain LLMs, specifically OpenAI and Llama 3.1 8B. The user is shown an agreement checkbox even though they have already accepted the agreement. If they try to accept the agreement, they will be thrown an error and prevented from creating the agent.
We apologize for the inconvenience, we will share an update once we have more information.
Apr 3, 21:06 UTC
Investigating - Our Engineering team is investigating an issue affecting GenAI Platform. The GenAI platform is seeing errors creating agents with certain LLMs, specifically OpenAI and Llama 3.1 8B. The user is shown an agreement checkbox even though they have already accepted the agreement. If they try to accept the agreement, they will be thrown an error and prevented from creating the agent.
We apologize for the inconvenience, we will share an update once we have more information.
Apr 2, 04:46 UTC
Resolved - Our Engineering Team has implemented a fix to resolve the issues impacting GenAI platform agents. They have also confirmed that the issue has been fully resolved. Now, customers should be able to view and update their GenAI platform agents in the console.
If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
Apr 2, 03:26 UTC
Investigating - Our Engineering Team is currently investigating an issue where some customers are unable to view their GenAI platform agent in the console. As a result, they are also unable to update their agent via the console. We are working to determine which types of agents are affected, including whether newly created agents are impacted.
We apologize for the inconvenience and will provide another update as soon as possible.
Apr 2, 03:26 UTC
Investigating - Our Engineering Team is currently investigating an issue where some customers are unable to view their GenAI platform agent in the console. As a result, they are also unable to update their agent via the console. We are working to determine which types of agents are affected, including whether newly created agents are impacted.
We apologize for the inconvenience and will provide another update as soon as possible.
Mar 31, 09:30 UTC
Resolved - From 00:13 UTC to 9:09 UTC, users may have experienced errors when attempting to create Managed Database Caching Clusters.
Our Engineering team has confirmed the full resolution of the issue. Users should now be able to create Caching clusters normally.
If you continue to experience issues, please open a support ticket from your Cloud Control Panel.
Mar 31, 07:58 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues impacting the creation of Managed Database Clusters.
Users should no longer see any errors while creating a Caching Database Cluster.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Mar 31, 05:41 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the creation of Managed Database Clusters and is actively working on a fix.
Users who already have a Caching Database Cluster in their account should be able to create a new Cluster. During this time, users without an existing caching cluster in their account may still see an error while creating a new cluster.
We apologize for the inconvenience and will provide another update as soon as possible.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating caching clusters.
We apologize for the inconvenience and will share an update once we have more information.
Mar 31, 07:58 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues impacting the creation of Managed Database Clusters.
Users should no longer see any errors while creating a Caching Database Cluster.
We are actively monitoring the situation and will post an update as soon as the issue is fully resolved.
Mar 31, 05:41 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the creation of Managed Database Clusters and is actively working on a fix.
Users who already have a Caching Database Cluster in their account should be able to create a new Cluster. During this time, users without an existing caching cluster in their account may still see an error while creating a new cluster.
We apologize for the inconvenience and will provide another update as soon as possible.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating caching clusters.
We apologize for the inconvenience and will share an update once we have more information.
Mar 31, 05:41 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the creation of Managed Database Clusters and is actively working on a fix.
Users who already have a Caching Database Cluster in their account should be able to create a new Cluster. During this time, users without an existing caching cluster in their account may still see an error while creating a new cluster.
We apologize for the inconvenience and will provide another update as soon as possible.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating caching clusters.
We apologize for the inconvenience and will share an update once we have more information.
Mar 31, 05:41 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the creation of Managed Database Clusters and is actively working on a fix.
Users who already have a Caching Database Cluster in their account should be able to create a new Cluster. During this time, users without an existing caching cluster in their account may still see an error while creating a new cluster from Cloud Control Panel.
We apologize for the inconvenience and will provide another update as soon as possible.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating caching clusters.
We apologize for the inconvenience and will share an update once we have more information.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating caching clusters.
We apologize for the inconvenience and will share an update once we have more information.
Mar 31, 04:09 UTC
Investigating - As of 00:13 UTC, our Engineering team is investigating an issue with creating Managed Database clusters.
During this time, users may face issues creating Redis Caching clusters.
We apologize for the inconvenience and will share an update once we have more information.