Customer.io Status

Tue Apr 29 2025 20:20:53 GMT+0000 (Coordinated Universal Time)

Some workspaces may experience delays in track event processing.

Apr 29, 20:20 UTC
Resolved - This incident has been resolved.

Apr 29, 19:17 UTC
Investigating - We are currently investigating this issue.

Tue Apr 29 2025 19:17:13 GMT+0000 (Coordinated Universal Time)

Some workspaces may experience delays in track event processing.

Apr 29, 19:17 UTC
Investigating - We are currently investigating this issue.

Wed Apr 09 2025 21:23:02 GMT+0000 (Coordinated Universal Time)

API Requests Failing

Apr 9, 21:23 UTC
Resolved - The issue has been resolved.

Apr 9, 21:19 UTC
Monitoring - A fix has been delivered and the team is monitoring to ensure no further issues.

Apr 9, 21:12 UTC
Identified - The Journeys application is experiencing some issues with API requests in both the US and EU data centers. The team has identified the issue and is working towards a resolution.

Wed Apr 09 2025 21:19:17 GMT+0000 (Coordinated Universal Time)

API Requests Failing

Apr 9, 21:19 UTC
Monitoring - A fix has been delivered and the team is monitoring to ensure no further issues.

Apr 9, 21:12 UTC
Identified - The Journeys application is experiencing some issues with API requests in both the US and EU data centers. The team has identified the issue and is working towards a resolution.

Wed Apr 09 2025 21:12:38 GMT+0000 (Coordinated Universal Time)

API Requests Failing

Apr 9, 21:12 UTC
Identified - The Journeys application is experiencing some issues with API requests in both the US and EU data centers. The team has identified the issue and is working towards a resolution.

Mon Apr 07 2025 20:48:40 GMT+0000 (Coordinated Universal Time)

Transactional API delays

Apr 7, 20:48 UTC
Resolved - This incident has been resolved.

Apr 7, 20:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 7, 20:13 UTC
Investigating - We're currently investigating an issue that is causing delays between Transactional API requests being received and messages being sent.

Mon Apr 07 2025 20:38:14 GMT+0000 (Coordinated Universal Time)

Transactional API delays

Apr 7, 20:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 7, 20:13 UTC
Investigating - We're currently investigating an issue that is causing delays between Transactional API requests being received and messages being sent.

Mon Apr 07 2025 20:13:32 GMT+0000 (Coordinated Universal Time)

Transactional API delays

Apr 7, 20:13 UTC
Investigating - We're currently investigating an issue that is causing delays between Transactional API requests being received and messages being sent.

Fri Apr 04 2025 22:21:51 GMT+0000 (Coordinated Universal Time)

Account Creation Process Faulty

Apr 4, 22:21 UTC
Resolved - This incident has been resolved.

Apr 4, 21:38 UTC
Investigating - The account creation process for Customer.io is experiencing some issues, preventing the accounts from being created. The team is investigating the issue.

Fri Apr 04 2025 22:06:21 GMT+0000 (Coordinated Universal Time)

Account Creation Process Faulty

Apr 4, 21:38 UTC
Investigating - The account creation process for Customer.io is experiencing some issues, preventing the accounts from being created. The team is investigating the issue.