Apr 3, 20:44 UTC
Resolved - The incident has been resolved.
Apr 3, 20:42 UTC
Monitoring - A fix has been implemented and the team is now monitoring the situation to ensure no further issues arise.
Apr 3, 20:01 UTC
Identified - The account creation process for Customer.io is experiencing some issues preventing the accounts from being created. The team is investigating the issue.
Apr 3, 20:42 UTC
Monitoring - A fix has been implemented and the team is now monitoring the situation to ensure no further issues arise.
Apr 3, 20:01 UTC
Identified - The account creation process for Customer.io is experiencing some issues preventing the accounts from being created. The team is investigating the issue.
Apr 3, 20:01 UTC
Identified - The account creation process for Customer.io is experiencing some issues preventing the accounts from being created. The team is investigating the issue.
Apr 3, 09:50 UTC
Resolved - The issue has been resolved.
Apr 3, 08:23 UTC
Update - The issue affects new accounts' ability to navigate around the workspace. Team continues to investigate.
Apr 3, 07:41 UTC
Investigating - We are aware of the issues with creation of new accounts for some customers. Team is investigating.
Apr 3, 08:23 UTC
Update - The issue affects new accounts' ability to navigate around the workspace. Team continues to investigate.
Apr 3, 07:41 UTC
Investigating - We are aware of the issues with creation of new accounts for some customers. Team is investigating.
Apr 3, 07:41 UTC
Investigating - We are aware of the issues with creation of new accounts for some customers. Team is investigating.
Mar 30, 13:13 UTC
Resolved - This issue is now resolved. Message sending and access to the management interface is functioning properly.
Mar 30, 13:01 UTC
Monitoring - Some customers in the US region have experienced sending delays and access to the UI may have been intermittent. The team has found the issue, updated the system and is now monitoring.
Mar 30, 13:01 UTC
Monitoring - Some customers in the US region have experienced sending delays and access to the UI may have been intermittent. The team has found the issue, updated the system and is now monitoring.
Mar 17, 22:40 UTC
Resolved - The engineers have deployed a fix in all regions, the Parcel code editor and the 'Design Studio' should now all be fully operational.
Mar 17, 22:06 UTC
Identified - Some backend API calls are failing, the Engineers have identified the issue and are working on a fix.
Mar 17, 22:06 UTC
Identified - Some backend API calls are failing, the Engineers have identified the issue and are working on a fix.