Dec 13, 15:00 EST
Resolved - The incident has been resolved and the site is back up.
Dec 13, 13:53 EST
Investigating - Our site is currently down. We are currently investigating the issue.
Aug 31, 10:30 EDT
Resolved - Maintenance is complete.
Aug 31, 09:49 EDT
Update - We are continuing to monitor for any further issues.
Aug 31, 09:09 EDT
Monitoring - We are currently performing preventative maintenance.
Oct 23, 05:14 EDT
Resolved - This incident has been resolved
Oct 22, 18:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 15:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 15:25 EDT
Investigating - Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.
Jan 9, 15:45 EST
Resolved - This incident has been resolved.
Jan 9, 15:45 EST
Update - We are continuing to investigate this issue.
Jan 9, 15:37 EST
Investigating - The web application is experiencing a problem and is currently down. We are investigating the issue.
Jan 28, 21:01 EST
Completed - The scheduled maintenance has been completed.
Jan 28, 20:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:03 EST
Scheduled - We will be undergoing scheduled database maintenance during this time. Brief outages may occur.
Feb 10, 18:27 EST
Resolved - We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.
Feb 10, 17:49 EST
Update - We are continuing to investigate this issue.
Feb 10, 17:47 EST
Update - We are continuing to investigate this issue.
Feb 10, 17:46 EST
Investigating - Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.
Feb 10, 21:05 EST
Resolved - This incident has been resolved.
Feb 10, 20:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 20:28 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 20:02 EST
Investigating - The web application is experiencing a problem and is currently down. We are investigating the issue.
Feb 13, 22:06 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 21:03 EST
Verifying - Maintenance is complete . We are verifying functionality and monitoring service status.
Feb 13, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 16:13 EST
Scheduled - The Site Reliability Team will be upgrading portions of the infrastructure during the maintenance window. Users accessing services may experience timeouts, 50x errors, and degraded performance during this time.
Feb 28, 17:01 EST
Completed - The scheduled maintenance has been completed.
Feb 28, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 12:42 EST
Scheduled - CredSimple will disable support for TLSv1.0 and TLSv1.1 during this maintenance.
Browsers or services which do not support TLSv1.2 may experience handshake errors when attempting to connect to the web portal or APIs.
Mar 10, 16:27 EDT
Resolved - This incident has been resolved.
Mar 10, 16:11 EDT
Investigating - We are currently investigating this issue.