Feb 26, 03:00 EST
Completed - The scheduled maintenance has been completed.
Feb 25, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:03 EST
Scheduled - Chartbeat's real time systems will be undergoing some scheduled low impact server maintenance at 8pm EST tonight, Tuesday February 25th, for several hours, expected to be completed by around 3am EST. This work may cause brief lags in the real time data processing, which could result in intermittent momentary issues with pin colors in the HUD or display issues with Real-Time Dashboards. No historical data will be affected.
Feb 25, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:03 EST
Scheduled - Chartbeat's real time systems will be undergoing some scheduled low impact server maintenance at 8pm EST tonight, Tuesday February 25th, for several hours, expected to be completed by around 3am EST. This work may cause brief lags in the real time data processing, which could result in intermittent momentary issues with pin colors in the HUD or display issues with Real-Time Dashboards. No historical data will be affected.
Feb 13, 18:13 EST
Resolved - The incident has been resolved.
Feb 13, 12:29 EST
Investigating - We are currently investigating an issue that is causing a delay in some Reports emails.
Feb 13, 12:29 EST
Investigating - We are currently investigating an issue that is causing a delay in some Reports emails.
Nov 25, 16:58 EST
Resolved - This incident has been resolved and all of Chartbeat's tools are fully operational.
Nov 25, 15:11 EST
Monitoring - Our developer team has determined a fix for the issue. We will update this status when the fix is complete and the issue has been completely resolved.
Nov 25, 13:32 EST
Investigating - For some client Sites, the Real-Time Dashboard may be experiencing lag time for the "Today So Far" metrics. Our team is investigating.
Dec 9, 20:42 EST
Completed - The scheduled maintenance has been completed.
Dec 9, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:22 EST
Scheduled - At 8PM ET on Friday, December 9th, Headline and Image Testing will undergo a scheduled system maintenance for approximately 2 hours. Users will not be able to create new tests during this time, and any active tests will automatically complete.
Jan 4, 23:30 EST
Resolved - This incident has been resolved.
Jan 4, 18:23 EST
Investigating - Outages with a third-party vendor may cause a delay in some Reports emails. In the meantime, if you are missing one or more Reports in your email, you should be able to view them at https://chartbeat.com/reports/dashboard/
Our team will continue to monitor the outage and update the status page as we can.
Feb 23, 15:55 EST
Resolved - This incident has been resolved and all of Chartbeat's tools are fully operational.
Feb 13, 18:09 EST
Update - The third-party service powering Offsite Social in the Real-Time Dashboard is experiencing an outage. Our internal teams have reached out to partners on the service side and will provide updates as they become available.
Feb 13, 16:39 EST
Investigating - We’ve identified an issue with the third-party service that powers Offsite Social data in the Real-Time Dashboard, causing loading issues for this feature.
Apr 7, 12:56 EDT
Resolved - The delayed return issue in Advanced Queries and the Historical API has been resolved and queries should be returning results at normal rates now. For one-time queries submitted during the outage, they may need to be re-submitted to retrieve the data.
Apr 7, 12:39 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 11:27 EDT
Monitoring - Our team identified an issue with Advanced Queries and Historical API queries due an outage in one of the systems that supports fetching reports. We have pushed a fix to this system and it is back up, but queries may continue to run slowly while it restores and works through its backlog. Our team is monitoring and will provide updates as we have them.
May 10, 17:05 EDT
Resolved - The incident has been resolved. Apple News data is tracking into dashboards as expected, and all of Chartbeat's tools are fully operational
May 10, 11:32 EDT
Monitoring - Apple News tracking functionality looks to have been restored. We are continuing to monitor for any further issues to be sure everything is working again.
May 9, 22:17 EDT
Investigating - We’ve identified an external issue with Apple News tracking that’s causing us to be unable to track Apple News traffic until it resolves. We are investigating and monitoring the situation and will update as we learn more information about the issue.