Apr 30, 10:55 AEST
Resolved - This incident is now resolved. Thank you for your patience and understanding.
Apr 29, 10:56 AEST
Monitoring - This is now mitigated. If you were affected, we will automatically process a refund for your purchase.
New subscription attempts are working so we recommend to subscribe again.
Thank you for your patience and understanding!
Apr 29, 02:22 AEST
Identified - We are currently aware of an issue where some users may experience problems with their subscription activating after payment.
Our team is actively working to resolve this as quickly as possible.
If you were affected, we will automatically process a refund for your purchase.
We recommend attempting to subscribe again once the issue has been fully resolved.
We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
Apr 29, 15:32 AEST
Resolved - This issue has been resolved.
Thank you for your patience and understanding!
Apr 28, 22:11 AEST
Monitoring - This is now mitigated. If you were impacted, please follow the steps below to restore your purchase.
For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.
Thank you for your patience and understanding.
Apr 28, 20:26 AEST
Identified - For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.
Thank you for your patience and understanding!
Apr 28, 18:46 AEST
Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.
Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Apr 29, 10:56 AEST
Monitoring - This is now mitigated. If you were affected, we will automatically process a refund for your purchase.
New subscription attempts are working so we recommend to subscribe again.
Thank you for your patience and understanding!
Apr 29, 02:22 AEST
Identified - We are currently aware of an issue where some users may experience problems with their subscription activating after payment.
Our team is actively working to resolve this as quickly as possible.
If you were affected, we will automatically process a refund for your purchase.
We recommend attempting to subscribe again once the issue has been fully resolved.
We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
Apr 29, 02:22 AEST
Identified - We are currently aware of an issue where some users may experience problems with their subscription activating after payment.
Our team is actively working to resolve this as quickly as possible.
If you were affected, we will automatically process a refund for your purchase.
We recommend attempting to subscribe again once the issue has been fully resolved.
We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
Apr 28, 22:11 AEST
Monitoring - This is now mitigated. If you were impacted, please follow the steps below to restore your purchase.
For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.
Thank you for your patience and understanding.
Apr 28, 20:26 AEST
Identified - For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.
Thank you for your patience and understanding!
Apr 28, 18:46 AEST
Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.
Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Apr 28, 20:26 AEST
Identified - For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.
Thank you for your patience and understanding!
Apr 28, 18:46 AEST
Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.
Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Apr 28, 18:46 AEST
Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.
Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Apr 4, 17:42 AEDT
Resolved - This incident is now resolved. Thank you for your patience and understanding.
Apr 4, 15:43 AEDT
Identified - Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.
Apr 4, 15:43 AEDT
Identified - Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.
Mar 22, 11:41 AEDT
Resolved - This incident is now resolved. Thank you for your patience and understanding.
Mar 22, 06:14 AEDT
Identified - Users may experience difficulties working with videos. Our team is actively investigating the issue. Thank you for your patience and understanding.