May 19, 20:11 EDT
Resolved - Our team has been able to implement a fix for the subset of users that were impacted. Any videos which had a delay in processing should now be available within the Canary app. If you are continuing to experience any difficulties, please contact our support team at [email protected].
Thanks again for your patience while we worked to resolve this issue.
May 19, 10:22 EDT
Identified - Our engineers have identified the issue and are actively working on implementing a fix. All devices should now be creating and uploading new video that is available within the Canary app. Our team is continuing to work towards restoring any missing videos for users that were impacted.
May 19, 10:10 EDT
Investigating - Our engineers are investigating reports of delays in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post on our status page as we receive updates.
Jul 23, 16:34 EDT
Resolved - This incident has been resolved.
Jul 23, 16:34 EDT
Update - Our team has confirmed that the fix has finished being deployed, and there should no longer be any issues with accessing Canary services. If you are continuing to experience issues, please contact our support team (help.canary.is).
Thanks again for your patience and understanding as we worked towards a resolution.
Jul 23, 15:45 EDT
Monitoring - Our engineers were able to push out the fix for the customers who were experiencing issues with logging into Canary services. A small group of users may still experience intermittent errors while everything stabilizes. We'll update you here again once this is complete.
Jul 23, 14:19 EDT
Identified - Our team has identified the root cause preventing a subset of users from accessing the Canary mobile and web applications. We are actively working on deploying this fix, and will provide another update here once this is complete. Thanks for your continued patience while we work towards a full resolution.
Jul 23, 14:04 EDT
Update - Our team is continuing to work to identify the issue causing a subset of our users to have difficulties with accessing the Canary mobile and web applications.
Canary devices remain online and recording, as long as they are in a mode set to do so. The recorded video should be made available once these difficulties are resolved. Unfortunately at this time some users may be unable to change their Canary devices mode. We appreciate your patience, and sincerely apologize for any inconvenience this has caused.
Jul 23, 12:55 EDT
Investigating - Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.
Aug 4, 17:39 EDT
Resolved - This incident has been resolved.
Aug 4, 16:59 EDT
Monitoring - Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further.
Thanks again for your patience and apologies for any frustrations this has caused.
Aug 4, 15:31 EDT
Identified - Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
Aug 4, 12:47 EDT
Investigating - Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.
Aug 6, 17:22 EDT
Resolved - The previous issues causing some delays in a subset of video events has been resolved.
Aug 6, 15:12 EDT
Identified - Our team has identified an issue causing a subset of videos and notifications to have a delay in processing. We are actively working on resolving this, and will update here as we receive new information.
Sep 23, 19:17 EDT
Resolved - All previous issues should now be resolved.
Sep 23, 18:39 EDT
Monitoring - Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
Sep 23, 17:27 EDT
Identified - Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.
Sep 23, 16:39 EDT
Investigating - Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.
Oct 13, 20:15 EDT
Resolved - All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is
Oct 13, 19:18 EDT
Monitoring - All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon.
Thanks again for your patience and understanding as we work towards a full resolution.
Oct 13, 18:13 EDT
Identified - Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here.
Thanks again for your patience and understanding as we work towards a full resolution.
Oct 13, 17:06 EDT
Investigating - Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.
Oct 14, 14:11 EDT
Resolved - Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is
Thanks again for your patience, and sincere apologies for any frustrations this may have caused.
Oct 14, 12:55 EDT
Identified - Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.
Oct 14, 12:00 EDT
Investigating - Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.
Nov 6, 17:39 EST
Resolved - Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is
Nov 6, 17:30 EST
Identified - Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.
Nov 6, 16:54 EST
Investigating - Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.
Nov 26, 08:26 EST
Resolved - All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is
Thank you and Happy Thanksgiving if you celebrate!
Nov 26, 07:12 EST
Monitoring - Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
Nov 26, 06:49 EST
Identified - Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.
Nov 26, 06:18 EST
Investigating - Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS. Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.
Feb 8, 16:37 EST
Resolved - All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is
Feb 8, 10:58 EST
Monitoring - We are continuing to monitor the status of our CRM platform, but as of now everything appears to be up and running. Thanks again for your patience while we work through this. We will post again here once we receive the All Clear.
Feb 8, 10:30 EST
Identified - Like many other service providers, our customer service relationship software provider is experiencing an outage that is affecting our chat, email and Canary Help Center. Canary app, webapp and Canary cameras are all functioning as expected. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.