Feb 25, 16:13 PST
Resolved - This incident has been resolved.
Feb 25, 09:27 PST
Investigating - A key industry partner is experiencing delays with the provisioning of new numbers. New customers completing carrier registration and existing customers purchasing a new number for texting may be affected. This issue is currently affecting many in our industry. If you have recently submitted your carrier registration, we recommend subscribing to our status page so that you’ll receive the all latest updates as we learn more from our partner - - they are expecting that they will have a resolution to this issue today. We deeply apologize for the inconvenience.
Feb 25, 09:27 PST
Investigating - A key industry partner is experiencing delays with the provisioning of new numbers. New customers completing carrier registration and existing customers purchasing a new number for texting may be affected. This issue is currently affecting many in our industry. If you have recently submitted your carrier registration, we recommend subscribing to our status page so that you’ll receive the all latest updates as we learn more from our partner - - they are expecting that they will have a resolution to this issue today. We deeply apologize for the inconvenience.
Nov 14, 08:55 PST
Completed - All products are operational. Maintenance is complete.
Nov 14, 08:46 PST
Verifying - Currently verifying functionality.
Nov 14, 08:21 PST
In progress - We are doing rolling maintenance. should be up shortly.
Nov 14, 08:11 PST
Scheduled - The CallFire system is undergoing maintenance. This currently affects all products on our platform: Voice Broadcast, Cloud Call Center, Call Tracking, and SMS Text Messaging. We are working to restore service as soon as possible.
Nov 14, 09:07 PST
Resolved - Rollback succeeded. We are in a steady state.
Nov 14, 06:43 PST
Investigating - We are currently experiencing a system outage. Our engineers are aware of the situation and are working to resolve it. We apologize for the inconvenience.
Nov 17, 09:57 PST
Resolved - This incident has been resolved.
Nov 17, 09:12 PST
Identified - Update: SMS from 67076 are not being sent. This includes auto replies and regular Text Broadcasts. Long codes are unaffected. We are actively investigating.
Nov 18, 05:53 PST
Resolved - This incident has been resolved.
Nov 17, 17:16 PST
Identified - We are still reviewing some SMS issues, but there is no system-wide issue. We will focus our efforts on identified accounts.
Nov 17, 15:43 PST
Investigating - Outbound text messages are currently indicating as selected or ready. We are actively investigating.
Nov 21, 09:48 PST
Resolved - List validation is not universal. Two lists were found to have problems, and they are being addressed, but in general, the validation is working normally. Except for the power problems, the system is operational.
Nov 21, 09:30 PST
Update - Long code SMS issue repaired. Turning attention to list validation.
Nov 21, 08:48 PST
Investigating - We are investigating several issues now, including list validation and inbound SMS to long codes. Nothing is confirmed now. We will update.
Nov 21, 12:22 PST
Resolved - We are now working to query the timeouts and resend them.
Nov 21, 12:15 PST
Identified - This includes all outbound: IVR, VB, and agent callbacks.
Jan 7, 12:07 PST
Resolved - This incident has been resolved.
Jan 7, 11:48 PST
Identified - The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible.
Jan 9, 08:17 PST
Resolved - After monitoring contact list validation, the engineering team has determined that the issue has been resolved.
Jan 9, 07:50 PST
Monitoring - Contact list validations are working smoothly. The engineering team is monitoring the issue before marking it as being resolved.
Jan 9, 07:24 PST
Investigating - The CallFire platform is currently experiencing system delays. We are working to resolve the issue as quickly as possible.