Bonsai Status

Thu Jan 21 2021 22:15:53 GMT+0000 (Coordinated Universal Time)

Elevated timeouts in US-East

Jan 21, 22:15 UTC
Resolved - This incident has been resolved.

Jan 21, 21:15 UTC
Update - We are continuing to monitor for any further issues.

Jan 21, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 21, 19:00 UTC
Identified - We’ve identified the cause for the elevated timeouts. We’re currently taking the necessary steps for recovery.

Jan 21, 18:45 UTC
Investigating - We have detected an increase in timeout errors affecting multitenant subscriptions in the US-East region.


Fri Jan 22 2021 21:40:43 GMT+0000 (Coordinated Universal Time)

Elevated timeouts in US-East region

Jan 22, 21:40 UTC
Resolved - This incident has been resolved.

Jan 22, 16:30 UTC
Monitoring - We are monitoring the results of a fix.

Jan 22, 15:50 UTC
Investigating - We have detected an increase in timeout errors affecting multitenant subscriptions in the US-East region.


Thu Mar 04 2021 23:00:30 GMT+0000 (Coordinated Universal Time)

Planned Service Upgrade

Mar 4, 23:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 4, 22:04 UTC
Update - We are continuing to verify the maintenance items.

Mar 4, 22:04 UTC
Verifying - Verification is currently underway for the maintenance items.

Mar 4, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 3, 16:49 UTC
Scheduled - We are rolling out a minor upgrade to our platform. This operation is expected to be zero downtime with no customer impact. However we will be monitoring the deploy closely and performing the rollout slowly throughout the day.


Tue Mar 23 2021 19:28:09 GMT+0000 (Coordinated Universal Time)

Planned Service Upgrade

Mar 23, 19:28 UTC
Completed - The scheduled maintenance has been completed.

Mar 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 22, 15:07 UTC
Scheduled - We are rolling out a minor upgrade to our platform. This operation is expected to be zero downtime with no customer impact. However we will be monitoring the deploy closely and performing the rollout slowly throughout the day.


Thu Mar 25 2021 16:54:47 GMT+0000 (Coordinated Universal Time)

Bonsai Front Page Unresponsive

Mar 25, 16:54 UTC
Resolved - This incident has been resolved.

Mar 25, 14:39 UTC
Investigating - We are currently investigating the issue. Users can directly access the Bonsai app through: https://app.bonsai.io/.


Tue Mar 30 2021 17:15:30 GMT+0000 (Coordinated Universal Time)

Planned maintenance

Mar 30, 17:15 UTC
Completed - The scheduled maintenance has been completed.

Mar 30, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 30, 16:14 UTC
Scheduled - We are rolling out a minor upgrade to our platform. This operation is expected to be zero downtime with no customer impact.


Wed Mar 31 2021 17:33:32 GMT+0000 (Coordinated Universal Time)

Planned Maintenance

Mar 31, 17:33 UTC
Completed - The scheduled maintenance is complete.

Mar 31, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 30, 20:22 UTC
Scheduled - We are rolling out a minor upgrade to our platform. This operation is expected to be zero downtime with no customer impact.


Mon Jun 07 2021 19:42:59 GMT+0000 (Coordinated Universal Time)

Delayed metrics

Jun 7, 19:42 UTC
Resolved - Metrics are now emitting to the Bonsai Dashboard "Metrics" tab. We will continue to monitor the situation.

Jun 7, 18:36 UTC
Identified - The issue has been identified and a fix is being implemented. We will update periodically.

Jun 7, 17:48 UTC
Investigating - We are currently investigating an issue that is causing delayed metrics emitted to the Bonsai Dashboard "Metrics" tab.


Wed Jun 30 2021 21:16:46 GMT+0000 (Coordinated Universal Time)

Scheduled Maintenance

Jun 30, 21:16 UTC
Completed - The scheduled maintenance has been completed.

Jun 30, 21:13 UTC
Verifying - Verification is currently underway for the maintenance items.

Jun 30, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 30, 20:44 UTC
Scheduled - We're updating the Bonsai app. This will not impact any services.


Thu Sep 09 2021 21:05:06 GMT+0000 (Coordinated Universal Time)

Bonsai Website is down

Sep 9, 21:05 UTC
Resolved - This incident has been resolved.

Sep 9, 19:45 UTC
Investigating - We are currently investigating this issue.