Apr 11, 16:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:00 PDT
Scheduled - We will be conducting upgrades on various EU databases. The maintenance window duration will be 3 hrs (180 mins), beginning at 10 pm Central European Time (1 pm PST) on Friday, 11th April 2025, and affects ONLY our EU data center.
As a result, logging in and accessing the Blueshift EU platform will not be possible. This necessitates the temporary pause of ALL campaigns. While events will still be accepted, processing will be delayed. Event-triggered campaigns, especially those utilizing trigger filter segments, will be delayed. Both one-time and segment-triggered campaigns will also be impacted. Recurring campaigns scheduled during this time frame will be delayed. Syndications scheduled to go in the maintenance window will be delayed. Read APIs will be available. Live Content will be unavailable, rendering "Under Maintenance" message to the user. User creation API, user updates and event API will be functional but any write requests will be queued and addressed following the downtime period. The unsubscribe API shall remain available during the maintenance window.
Upon completion of the maintenance window, campaigns will be unpaused, events will resume processing and will continue normally.
Apr 11, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:00 PDT
Scheduled - We will be conducting upgrades on various EU databases. The maintenance window duration will be 3 hrs (180 mins), beginning at 10 pm Central European Time (1 pm PST) on Friday, 11th April 2025, and affects ONLY our EU data center.
As a result, logging in and accessing the Blueshift EU platform will not be possible. This necessitates the temporary pause of ALL campaigns. While events will still be accepted, processing will be delayed. Event-triggered campaigns, especially those utilizing trigger filter segments, will be delayed. Both one-time and segment-triggered campaigns will also be impacted. Recurring campaigns scheduled during this time frame will be delayed. Syndications scheduled to go in the maintenance window will be delayed. Read APIs will be available. Live Content will be unavailable, rendering "Under Maintenance" message to the user. User creation API, user updates and event API will be functional but any write requests will be queued and addressed following the downtime period. The unsubscribe API shall remain available during the maintenance window.
Upon completion of the maintenance window, campaigns will be unpaused, events will resume processing and will continue normally.
Apr 9, 22:16 PDT
Resolved - This incident has been resolved.
Apr 9, 21:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:08 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 20:48 PDT
Investigating - We are currently investigating this issue.
Apr 9, 21:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:08 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 20:48 PDT
Investigating - We are currently investigating this issue.
Apr 9, 21:08 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 20:48 PDT
Investigating - We are currently investigating this issue.
Apr 9, 20:48 PDT
Investigating - We are currently investigating this issue.
Apr 3, 09:32 PDT
Resolved - This incident has been resolved.
Apr 3, 07:00 PDT
Monitoring - The system is stable now but the backlogs will take some time to get processed. Keeping this incident open until backlogs are done.
Apr 3, 06:19 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 06:15 PDT
Investigating - Observing backlogs in segmentation data processing. This will manifest as delayed data visibility during segmentation.
Apr 3, 07:00 PDT
Monitoring - The system is stable now but the backlogs will take some time to get processed. Keeping this incident open until backlogs are done.
Apr 3, 06:19 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 06:15 PDT
Investigating - Observing backlogs in segmentation data processing. This will manifest as delayed data visibility during segmentation.
Apr 3, 06:19 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 06:15 PDT
Investigating - Observing backlogs in segmentation data processing. This will manifest as delayed data visibility during segmentation.
Apr 3, 06:15 PDT
Investigating - Observing backlogs in segmentation data processing. This will manifest as delayed data visibility during segmentation.