Feb 5, 06:54 CST
Resolved - This incident has been resolved.
Feb 4, 16:34 CST
Monitoring - We're experiencing some delays in account updates due to a backlog in our system processes. Things are recovering, but updates may take a little longer than usual.
Feb 4, 16:34 CST
Monitoring - We're experiencing some delays in account updates due to a backlog in our system processes. Things are recovering, but updates may take a little longer than usual.
Aug 16, 02:05 CDT
Completed - The scheduled maintenance has been completed.
Aug 15, 23:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:35 CDT
Scheduled - Our data centre is performing some major network upgrades on July 19th between 12:05 AM and 03:05 AM EST (0405 - 0705 UTC). This will cause some disruption and may result in degraded performance to Baremetrics over the course of the window. We will post updates when the upgrades have been completed.
Sep 2, 18:00 CDT
Completed - The scheduled maintenance has been completed.
Sep 2, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 10:25 CDT
Scheduled - Our data centre is performing some network maintenance on September 2nd between 18:00 and 19:00 EST (22:00 - 23:00 UTC). This will cause some disruption and may result in ~20 minutes of downtime to the Baremetrics dashboard. We will post updates when the maintenance has been completed.
Sep 15, 18:00 CDT
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 03:15 CDT
Scheduled - Our data centre is performing some network maintenance on September 16th between 18:00 and 19:00 EST (22:00 - 23:00 UTC). This will cause some disruption and may result in ~20 minutes of downtime to the Baremetrics dashboard. We will post updates when the maintenance has been completed.
Oct 15, 13:33 CDT
Resolved - This incident has been resolved.
Oct 15, 13:30 CDT
Monitoring - We believe the outage has been resolved and email sending has been resumed. We'll keep monitoring the incident to make sure there are no further hiccups.
Oct 15, 12:34 CDT
Identified - Our email service provider has identified the issue and is working on a fix now.
Oct 15, 12:29 CDT
Update - Our email service provider appears to be having a widespread outage. Working on a way to potentially reroute emails in the meantime.
Oct 15, 12:16 CDT
Investigating - Due to an issue with our email service provider, Recover emails are not sending. We're working with them now to resolve this. Any emails not sent are queued up and will be sent out once the issue is resolved.
The caveat here is if you have a custom DNS setup for use with Recover, it will not be affected by this.
We'll update as we have more info.
Oct 22, 10:08 CDT
Resolved - Everything seems to be back in order and we've confirmed all webhooks are properly processing now.
Oct 22, 09:43 CDT
Monitoring - CloudFlare reports they've resolved the issue on their end. We're monitoring their fix now, but otherwise webhooks should be processing normally now and we're working our way through the backlog of previously failed webhooks.
Oct 22, 09:24 CDT
Update - We've deployed a temporary fix that should allow Stripe API calls to process while we work with CloudFlare.
Oct 22, 09:13 CDT
Identified - We've identified the issue is indeed with CloudFlare's rate-limiting incorrectly blocking IP addresses that we've whitelisted.
Working with CloudFlare now to address this.
Oct 22, 08:48 CDT
Investigating - We've detected that roughly half of all webhooks from Stripe are getting blocked. This appears to be a new issue with the way CloudFlare handles rate-limiting. In this case, they're incorrectly limiting calls from Stripe's IP addresses. We're working with them now to resolve this.
All failing webhooks will automatically be reprocessed once this is resolved.
We'll provide more updates as we have them.
Dec 2, 10:30 CST
Completed - The scheduled maintenance has been completed.
Dec 2, 08:44 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:44 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 08:38 CST
Scheduled - We will be undergoing scheduled maintenance during this timeframe. Some parts of the dashboard may become temporarily unavailable.
Dec 9, 18:59 CST
Resolved - Most accounts are now caught up.
Dec 9, 14:56 CST
Monitoring - Some accounts are running behind on updates due to a large import. Accounts are in the process of catching up, but it will take time for every account to update. Thanks for your patience!
Dec 18, 11:31 CST
Resolved - Everything is back to normal. We're continuing to monitor as our systems are picking up where they left off, but don't expect any further issues.
Dec 18, 08:01 CST
Update - We're back up and running on reduced capacity. Our top priority right now is getting everything back to full capacity, while ensuring stability of the whole system.
Dec 18, 07:39 CST
Monitoring - We've rebuilt a large proportion of our infrastructure and we're slowly migrating traffic to it. Access should be resumed shortly.
Dec 18, 02:43 CST
Update - We're still working hard to bring our app back up after networking issues took everything offline. We will post updates as we have them.
Dec 17, 17:26 CST
Investigating - We are currently aware of issues occurring at our hosting partner's datacenter which has resulted in us going offline.
We are working with them to identify a timeline for resolution.