Apr 29, 20:44 CEST
Resolved - We would like to inform you that we have been monitoring since the corrective action was taken, and have not observed any additional impact.
This incident is considered resolved since 12:34 CET.
We apologize for any inconvenience this may have caused.
Thank you for your patience and understanding.
Apr 29, 12:51 CEST
Monitoring - We would like to update you on that the service disruption affecting authorizations.
The services have recovered and returned to normal since 12:34 CET.
We will continue to monitor the services.
Apr 29, 12:04 CEST
Investigating - We are currently experiencing a service disruption that is affecting authorizations.
The issue is being investigated as a matter of urgency and the service will be fully restored at the earliest possible opportunity.
Updates will be provided as soon as additional information becomes available.
We apologize for any inconvenience.
Apr 29, 16:30 CEST
Resolved - We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.
We apologize for the service interruption and we thank you for your patience.
Apr 29, 14:53 CEST
Monitoring - A fix has been implemented by our partner but we are still impacted by minor connectivity issues.
We will continue to monitor the service to ensure stability.
Apr 29, 09:13 CEST
Investigating - We would like to inform you about an ongoing issue with an external mobile connectivity provider.
Due to this you may experience connectivity disruptions on your mobile terminal.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
Apr 29, 14:53 CEST
Monitoring - A fix has been implemented by our partner but we are still impacted by minor connectivity issues.
We will continue to monitor the service to ensure stability.
Apr 29, 09:13 CEST
Investigating - We would like to inform you about an ongoing issue with an external mobile connectivity provider.
Due to this you may experience connectivity disruptions on your mobile terminal.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
Apr 29, 12:51 CEST
Monitoring - We would like to update you on that the service disruption affecting authorizations.
The services have recovered and returned to normal since 12:34 CET.
We will continue to monitor the services.
Apr 29, 12:04 CEST
Investigating - We are currently experiencing a service disruption that is affecting authorizations.
The issue is being investigated as a matter of urgency and the service will be fully restored at the earliest possible opportunity.
Updates will be provided as soon as additional information becomes available.
We apologize for any inconvenience.
Apr 29, 12:04 CEST
Investigating - We are currently experiencing a service disruption that is affecting authorizations.
The issue is being investigated as a matter of urgency and the service will be fully restored at the earliest possible opportunity.
Updates will be provided as soon as additional information becomes available.
We apologize for any inconvenience.
Apr 29, 09:13 CEST
Investigating - We would like to inform you about an ongoing issue with an external mobile connectivity provider.
Due to this you may experience connectivity disruptions on your mobile terminal.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
Apr 28, 19:46 CEST
Resolved - We would like to inform you that the acquiring reports scheduled for dates: 2025-04-26, 2025-04-27 and 2025-04-28 have all been successfully delivered.
Thank you for your patience and understanding.
Apr 28, 16:26 CEST
Update - We would like to provide an update on the previously communicated delays affecting reports originally scheduled for delivery on 2025-04-26 and 2025-04-27. The affected reports are currently being generated and delivered throughout the afternoon.
As a result of these delays, the delivery of reports scheduled for 2025-04-28, will also be later than usual. Please note that settlements remain unaffected; only the generation and delivery of reports are impacted.
We will continue to monitor this incident to ensure all reports are delivered successfully.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Apr 27, 18:47 CEST
Monitoring - As a result of a technical error, acquiring reports originally scheduled for delivery on 2025-04-26 and 2025-04-27 have been delayed. The reports will now arrive tomorrow, 2025-04-28.
This incident is limited to the generation and delivery of reports; settlements remain unaffected.
We will continue to monitor this incident to ensure the reports are delivered successfully.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Apr 27, 09:44 CEST
Investigating - We would like to inform you that we are currently investigating an issue related to generating and the delivery of acquiring reporting.
This incident is limited to acquiring reporting.
Updates will be shared as more information becomes available.
We apologize for the inconvenience this may cause.
Apr 28, 16:26 CEST
Update - We would like to provide an update on the previously communicated delays affecting reports originally scheduled for delivery on 2025-04-26 and 2025-04-27. The affected reports are currently being generated and delivered throughout the afternoon.
As a result of these delays, the delivery of reports scheduled for 2025-04-28, will also be later than usual. Please note that settlements remain unaffected; only the generation and delivery of reports are impacted.
We will continue to monitor this incident to ensure all reports are delivered successfully.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Apr 27, 18:47 CEST
Monitoring - As a result of a technical error, acquiring reports originally scheduled for delivery on 2025-04-26 and 2025-04-27 have been delayed. The reports will now arrive tomorrow, 2025-04-28.
This incident is limited to the generation and delivery of reports; settlements remain unaffected.
We will continue to monitor this incident to ensure the reports are delivered successfully.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Apr 27, 09:44 CEST
Investigating - We would like to inform you that we are currently investigating an issue related to generating and the delivery of acquiring reporting.
This incident is limited to acquiring reporting.
Updates will be shared as more information becomes available.
We apologize for the inconvenience this may cause.
Apr 28, 16:02 CEST
Resolved - We would like to inform you that the resubmission of the affected transactions was successful.
We have not identified any further impact during our monitoring since corrective action was taken.
Todays (2025-04-28) reports include the re-processed transactions.
Thank you for your patience and understanding.
Apr 27, 22:16 CEST
Monitoring - We would like to inform you that the resubmission of the affected transactions was successful.
We will continue to monitor processing through tomorrow (2025-04-28).
Tomorrow’s (2025-04-28) reports will include the re-processed transactions.
Thank you for your patience and understanding.
Apr 27, 14:51 CEST
Update - We would like to inform you that the scope of this issue has been determined and the affected transactions are being resubmitted for processing today (2025-04-27).
An update will be provided as soon as we know more about the results of the resubmission of the transactions concerned.
Thank you for your patience and understanding.
Apr 27, 12:10 CEST
Identified - We would like to inform you that we have identified a technical issue affecting the processing of certain transactions since 2025-04-25. As a result, transactions associated with this issue may be processed with a delay.
The scope of this issue is being investigated as a matter of urgency and corrective actions will be taken at the earliest possible opportunity.
We apologize for the inconvenience that this may cause.
Apr 27, 22:16 CEST
Monitoring - We would like to inform you that the resubmission of the affected transactions was successful.
We will continue to monitor processing through tomorrow (2025-04-28).
Tomorrow’s (2025-04-28) reports will include the re-processed transactions.
Thank you for your patience and understanding.
Apr 27, 14:51 CEST
Update - We would like to inform you that the scope of this issue has been determined and the affected transactions are being resubmitted for processing today (2025-04-27).
An update will be provided as soon as we know more about the results of the resubmission of the transactions concerned.
Thank you for your patience and understanding.
Apr 27, 12:10 CEST
Identified - We would like to inform you that we have identified a technical issue affecting the processing of certain transactions since 2025-04-25. As a result, transactions associated with this issue may be processed with a delay.
The scope of this issue is being investigated as a matter of urgency and corrective actions will be taken at the earliest possible opportunity.
We apologize for the inconvenience that this may cause.