May 10, 20:05 UTC
Resolved - We have fixed the underlying server issues and are processing the backlog
May 10, 18:44 UTC
Identified - We are have identified the issue and working on the fix
May 13, 04:05 UTC
Completed - The scheduled maintenance has been completed.
May 13, 02:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:13 UTC
Scheduled - We will be impacted by a provider's planned maintenance and expect delayed updates to contacts and journeys and some temporary loss of functionality on our application and api.
Oct 14, 20:16 UTC
Resolved - We are now considering this incident resolved. Thanks for your patience.
Oct 14, 20:04 UTC
Monitoring - We deployed a change which seems to have resolved the issue. We are now monitoring to ensure the issue is resolved. Thank you for your patience.
Oct 14, 18:59 UTC
Investigating - We are investigating some timeouts that are causing intermittent failure loading early access campaign and email manager.
Oct 19, 20:29 UTC
Resolved - The degraded database performance has improved and we are now considering this resolved. We will continue working to try to mitigate this type of issue in future. Thanks for your patience.
Oct 19, 02:53 UTC
Update - We are working with the provider and are continuing to investigate the issue. Most users should not be impacted, but we expect that some users will experience some degraded performance.
Oct 18, 17:24 UTC
Investigating - We are currently experiencing degraded performance across the application due to a problems with a database provider. We are working with them to identify and resolve the issue.
Oct 22, 18:52 UTC
Completed - Maintenance is now completed. Thanks for your patience.
Oct 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:54 UTC
Scheduled - We will be performing necessary infrastructure maintenance which will impact the speed and availability of the application and api. We estimate that the maintenance should be done within an hour.
Dec 5, 22:40 UTC
Resolved - We believe this issue was related to a greater issue with connectivity between ISPs and AWS and is now resolved.
Dec 5, 22:39 UTC
Monitoring - We believe this issue was related to a greater issue with connectivity between ISPs and AWS. We have not seen issues for some time now so this is likely resolved, but we will continue to monitor.
Dec 5, 21:01 UTC
Investigating - We are investigating a network issue affecting some users access to the application. It does not impact the product beyond access to the user interface.
Jan 11, 04:09 UTC
Resolved - This incident has been resolved.
Jan 11, 01:04 UTC
Monitoring - Our database provider have identified the issue and implemented a fix. We are monitoring their solution.
Jan 10, 23:58 UTC
Investigating - We are currently experiencing degraded performance across the application due to a problems with a database provider. We are working with them to identify and resolve the issue.
Mar 15, 23:28 UTC
Resolved - We are now considering this resolved. Thank you for your patience.
Mar 15, 19:13 UTC
Monitoring - We experienced a multi host problem that that resulted in downtime on email links, apis and the application.
We were able to resolve the root problem shortly after out status page went up, but some of the resulting secondary problems took longer to resolve. We are continuing to monitor and investigate if any further action is needed.
As a result, customers may experience a minor delay as Autopilot processes the backlog of tasks. We will continue to keep customers updated.
Mar 15, 17:09 UTC
Investigating - We are investigating issues with our web application that are preventing access.
Mar 18, 03:40 UTC
Completed - Maintenance is complete. Our application and api was intermittently down during the first 2 hours of maintenance. Apologies for any inconvenience and thank you for your patience.
Mar 18, 02:52 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 18, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 21:07 UTC
Scheduled - We will be performing necessary infrastructure maintenance mandated by our cloud server provider which will impact the speed and availability of the application and API.
Apr 14, 14:00 UTC
Resolved - We have reached out to our cloud database provider regarding an outage on their end that lasted one hour. This outage degraded the application's functionality during this one hour window.