THIS IS A SCHEDULED EVENT Apr 30, 06:00 - 07:00 UTC
Apr 30, 06:04 UTC
Update - update: we've kicked off the deployments:
- commercial production: https://deployment-bamboo.internal.atlassian.com/deploy/viewDeploymentResult.action?deploymentResultId=3456381285
- FedRAMP-moderate production: https://deployment-bamboo.internal.atlassian.com/deploy/viewDeploymentResult.action?deploymentResultId=3456381287
- it's hard to predict exactly when, but there should be separate 2-3 minute outages, and those should start 10-15 minutes from now
Apr 30, 05:32 UTC
Scheduled - - 2x separate periods of outage, each expected to be 2-3 minutes
- Micros API for commercial production from db.t4g.large to db.m8g.large
- Micros API for FedRAMP-moderate from db.t4g.large to db.m8g.large
- https://hello.atlassian.net/wiki/spaces/MCORE/pages/5218781089/LDR+UA-13147+AWS+deadline+versus+micros-server+RDSs
- https://hello.jira.atlassian.cloud/browse/MICROSCORE-4348
Mar 4, 07:31 UTC
Resolved - We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC.
Users that were already logged in would not have been impacted by this issue.
A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.
Feb 12, 03:13 UTC
Resolved - Impact on User Management Syncs has been mitigated.
Feb 12, 02:28 UTC
Investigating - We continue investigating issues with syncing User Management changes to products. We will provide more details in an hour.
Apr 30, 01:34 UTC
Resolved - Between 15/Apr/21 17:20 AM PDT to 27/Apr/21 10:00 PM PDT, we experienced some cloud customers of Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Atlassian Developer, Trello, Atlassian Bitbucket, Atlassian Access, and Jira Align were logged out of there account. The issue has been resolved and the service is operating normally.
Apr 19, 04:32 UTC
Investigating - We are investigating an incident impacting Jira Cloud, Confluence Cloud, Bitbucket Cloud, and Statuspage. During our investigation, users may be logged out of their accounts as we work towards a resolution. We are continuing to investigate and will update this incident with more details as they are available.
Jun 22, 03:33 UTC
Resolved - Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is operating normally.
Jun 22, 03:17 UTC
Monitoring - We are investigating reports of intermittent errors for some marketplace apps across the following regions: apse, eu west and eu central. Service has now been restored to each of the affected regions. We are continuing to monitor, but believe there is no further impact to customers and Atlassian developers.
Aug 5, 06:41 UTC
Resolved - Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue has been resolved and the service is operating normally.
Jul 6, 15:37 UTC
Resolved - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.
Jul 6, 13:17 UTC
Monitoring - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.
We have implemented a fix to resolve the issue and recovery is in progress.
Jul 6, 11:18 UTC
Identified - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.
Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.
Aug 2, 15:59 UTC
Resolved - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.
Aug 2, 14:25 UTC
Monitoring - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.
Sep 15, 05:19 UTC
Resolved - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.
Sep 15, 04:47 UTC
Monitoring - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.
Sep 15, 04:12 UTC
Update - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 15, 04:02 UTC
Identified - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Sep 29, 20:27 UTC
Resolved - Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com and Bitbucket Marketing pages. The issue has been resolved and the service is operating normally.
Sep 29, 18:42 UTC
Update - We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.
Sep 29, 17:44 UTC
Update - We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.
Sep 29, 16:26 UTC
Investigating - We are investigating cases of degraded performance for Atlassian Cloud customers. We will provide more details within the next hour.