Mar 18, 08:59 CET
Resolved - Beste Klant,
Beste Partner,
Wij begrijpen dat, gezien de huidige crisis, u en uw medewerkers vragen hebben. Wij willen u echter verzekeren dat onze diensten op geen enkel moment in gedrang komen. Zowel onze private als public cloud klanten kunnen gerust zijn dat onze dienstverlening 24/7 operationeel blijft.
Onze prioriteiten zijn de gezondheid van onze medewerkers die vandaag thuiswerken en het waarborgen van de kwaliteit van onze dienstverlening. We zijn ervan overtuigd dat we hier samen sterker uit zullen komen.
Als u op dit moment nog op zoek bent naar manieren om veilig thuis te werken, kunnen wij u zeker te woord staan en kan u uw accountmanager contacteren.
Vriendelijke groeten,
Tony Sleeckx
Apr 9, 23:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 14:25 CET
Scheduled - During the change window of Thursday, April 9 maintenance work will be carried out on the servers on our own datacenter of phase A. During this process, the servers will be rebooted several times. Servers running on the Azure datacenters are not impacted.
This maintenance will be carried out on Thursday, March 12 in Acceptance and on Thursday, May 7 on the servers of phase B.
Several management agent will be upgraded. Please contact your technical contact for more information about this maintenance or its impact on your environment.
Apr 20, 12:02 CEST
Completed - The scheduled maintenance has been completed.
Mar 16, 11:56 CET
Update - On Thursday evening, we have enforced TLS 1.2 on one of our NetScaler’s (Citrix gateway component). Due to this change, we see an increase on our Support of clients who cannot connect to their applications. If you or your client are receiving a “SSL error 4” error, you must update the citrix client on your device. To view a (variation) of the error message, have a look at https://downloads.aspex.be/sslerror4.png
To update the citrix client on Windows devices, we advise to first use the “Citrix Receiver Cleanup utility” to completely remove the current installation. You can download it here: https://downloads.aspex.be/ReceiverCleanupUtility.exe. Afterwards, you can install the latest version of the citrix client manually. You can download it from: https://www.citrix.nl/downloads/citrix-receiver/windows/receiver-for-windows-latest.html
It is important to close all your browser windows (internet explorer, google chrome, firefox, edge) before performing the installation.
Mar 12, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 12:41 CET
Update - We would like to remind you that on Thursday, March 12, we will start with the enforcement of TLS 1.2 on our citrix environment. Make sure that you and your clients are using a citrix client that allows TLS 1.2.
For more information, have a look at https://downloads.aspex.be/ASPEX_TLS_1.2.pdf
If you have further questions, do not hesitate to contact us
Feb 17, 18:00 CET
Scheduled - On March 12, 2020, we will start enforcing TLS 1.2 on our citrix environment. This means that we will not allow connections made by TLS 1.0 or TLS 1.1. Make sure that you and your clients are using a citrix client that allows TLS 1.2.
If you want to know more regarding the impact and what you need to do, please have a look at: https://downloads.aspex.be/ASPEX_TLS_1.2.pdf
If you have further question, do not hesitate to contact us.
Apr 27, 17:52 CEST
Resolved - The issue with emails has been solved by te third party provider. Alle mails should now work as intended.
Apr 27, 16:59 CEST
Monitoring - Due to an issue with the Symantec Email Security system of one of our email providers some mails sent from hosted applications might not be deliverable.
Our third party provider is currently investigating the issue.
May 7, 23:00 CEST
Completed - The scheduled maintenance has been completed.
May 7, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 14:25 CET
Scheduled - During the change window of Thursday, May 7 maintenance work will be carried out on the servers on our own datacenter of phase B. During this process, the servers will be rebooted several times. Servers running on the Azure datacenters are not impacted.
This maintenance will be carried out on Thursday, March 12 in Acceptance and on Thursday, April 9 on the servers of phase A.
Several management agent will be upgraded. Please contact your technical contact for more information about this maintenance or its impact on your environment.
May 19, 21:00 CEST
Completed - The scheduled maintenance has been completed.
May 19, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 13:39 CEST
Scheduled - Due to a public holiday on Thursday, May 21, 2020 the change window of Thursday, May 21, 2020 is moved to Tuesday May 19, 2020
May 26, 10:04 CEST
Resolved - This incident has been resolved.
May 19, 10:22 CEST
Monitoring - At around 9:45 a portion of citrix users experienced a disconnect from the servers.
The issue is resolved at this time and users can reconnect and should be able to log back into their existing session.
Aspex is currently monitoring the situation with our network provider.
Jun 16, 10:00 CEST
Completed - The scheduled maintenance has been completed.
Jun 16, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:01 CEST
Scheduled - During the maintenance on our telephony infrastructure on Tuesday June 16 between 6 and 10h am our regular phone number won't be available. You can still reach us via the following channels:
For urgent support, call us on 03/304.41.90
For all other inquiries, send us an e-mail via [email protected]
We apologize for the inconvenience this may cause.
Jul 15, 23:01 CEST
Completed - The scheduled maintenance has been completed.
Jul 15, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:03 CEST
Scheduled - Yesterday, Microsoft released a patch for a vulnerability in their Windows DNS Server. It has received an CVSS score of 10. This is the highest number possible, so very critical.
We will install the necessary patches on our DNS infrastructure this evening through emergency procedures.
More information about the vulnerability can be found on:
• https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2020-1350
• https://support.microsoft.com/en-us/help/4569509/windows-dns-server-remote-code-execution-vulnerability
• https://msrc-blog.microsoft.com/2020/07/14/july-2020-security-update-cve-2020-1350-vulnerability-in-windows-domain-name-system-dns-server/
Aug 10, 10:26 CEST
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:52 CEST
Scheduled - During the weekend of August 7-9 , we will perform maintenance on our loadbalancer infrastructure on our datacenter. If you are running your Cloud services on the Azure platform, you can ignore this maintenance message.
Impact: during the maintenance, we will perform some failovers. During the following windows, you can expect some outage on web portals, citrix and RDS connections:
* Friday August 7, 21h – 22h30
* Saturday August 8, 21-22h30
Technical: we will perfrom an upgrade of the loadbalancers software.
If you would like to test your application, please contact your Technical account manager. Test windows:
* Acceptance: Saturday, August 8, 15h30 – 18h30
* Production: Saturday, August 8, 21h - 22h30