Mar 14, 22:52 EDT
Resolved - The issue with inviting users to Appcues accounts has been resolved.
Mar 12, 17:12 EST
Monitoring - We are currently experiencing an outage with our email provider, and we are unable to send account invitations to new teammates. We expect this to be resolved by Monday. If you have an urgent need to invite a teammate this weekend, please email [email protected]. We apologize for the inconvenience.
Mar 12, 14:19 EST
Investigating - We have identified an issue with inviting users to Appcues accounts. We are working on a solution now.
Apr 10, 14:05 EDT
Resolved - This incident has been resolved.
Apr 10, 14:01 EDT
Monitoring - The team has applied a fix and is monitoring it.
Apr 10, 13:48 EDT
Investigating - We are currently investigating this issue.
May 11, 13:14 EDT
Resolved - This incident has been resolved.
May 11, 13:12 EDT
Monitoring - A fix has been implemented and we are monitoring the situation.
May 11, 13:05 EDT
Identified - We are currently addressing an issue accessing studio.appcues.com and our flow builder extension. End user flow delivery is not affected by this issue.
Jun 8, 08:23 EDT
Resolved - This incident has been resolved by the service provider.
Jun 8, 06:52 EDT
Monitoring - The Appcues SDK is now being served successfully. We continue to monitor the situation.
Jun 8, 06:25 EDT
Update - We have identified a broad outage within Fastly CDN that is causing the Appcues SDK script to fail to load properly. We are working toward a resolution. Further details of the outage may be found on Fastly's status page: https://status.fastly.com
Jun 8, 06:13 EDT
Investigating - We are investigating degraded performance of the Appcues API.
Jul 27, 17:38 EDT
Resolved - The incident has been resolved.
Jul 27, 17:13 EDT
Update - We are continuing to monitor for any further issues.
Jul 27, 17:08 EDT
Update - Analytics are available in with degraded performance in Studio. We continue to monitor the situation for a full resolution.
Jul 27, 16:42 EDT
Monitoring - We've identified that the issue is due to a problem at our analytics vendor. We're monitoring the situation with them.
Jul 27, 16:16 EDT
Investigating - We're currently experiencing issues loading analytics data in Studio. Our team is investigating. End-user flow delivery is not affected.
Aug 31, 19:16 EDT
Resolved - The infrastructure issues causing degraded performance have been resolved.
Aug 31, 18:40 EDT
Monitoring - A fix has been implemented and we are monitoring results. End user flow delivery remains unaffected.
Aug 31, 17:33 EDT
Identified - The infrastructure issues causing degraded performance in Studio have been identified and a resolution is in process. End user flow delivery remains unaffected.
Aug 31, 15:00 EDT
Investigating - We're currently experiencing infrastructure issues causing degraded performance in Studio. End user flow delivery is unaffected at this time.
Sep 16, 11:14 EDT
Resolved - The incident has been resolved.
Sep 16, 10:37 EDT
Update - A fix has been fully deployed. We are seeing error counts normalize. We continue to monitor the situation.
Sep 16, 09:54 EDT
Monitoring - A fix for this issue is being deployed and we are monitoring the result.
Sep 16, 09:26 EDT
Identified - We've identified the underlying issue and are working on a fix.
Sep 16, 09:02 EDT
Investigating - We are investigating issues with abnormally high rates of error responses for some of out our API HTTP endpoints.
Oct 21, 13:55 EDT
Resolved - The issue is resolved. All systems are operating within normal ranges.
Oct 21, 13:44 EDT
Monitoring - A fix is in place. We are monitoring performance.
Oct 21, 13:25 EDT
Identified - We've identified an issue causing a slowdown in flow delivery. We are working on a fix now.
Nov 16, 13:19 EST
Resolved - This issue is resolved and the Appcues Studio is available.
Nov 16, 13:16 EST
Monitoring - Access to the data store has been restored and Studio is currently available. We are monitoring the issue.
Nov 16, 13:12 EST
Identified - We've identified an issue accessing a data store causing this failure. End user flow delivery is not affected.
Nov 16, 13:07 EST
Investigating - We're investigating an issue causing a failure to load the Appcues Studio. End user flow delivery is not affected.
Dec 15, 11:29 EST
Resolved - The incident is resolved. All services are operating normally.
Dec 15, 11:20 EST
Monitoring - Services have returned to normal operation. We will continue to monitor the situation closely.
Dec 15, 11:13 EST
Update - A root cause has been identified for the issue. Services are starting to recover.
Dec 15, 10:57 EST
Identified - We've identified the cause as an issue with internet connectivity at AWS and are monitoring the incident.
Dec 15, 10:44 EST
Investigating - We are investigating issues with multiple services and will provide additional details as soon as possible.