Apr 24, 12:04 PDT
Resolved - This incident has been resolved.
Apr 24, 11:36 PDT
Monitoring - System is back to healthy, we are monitoring
Apr 24, 10:36 PDT
Investigating - From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable.
From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back
Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time.
We will post updates as we recover the systems.
Apr 24, 11:36 PDT
Monitoring - System is back to healthy, we are monitoring
Apr 24, 10:36 PDT
Investigating - From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable.
From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back
Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time.
We will post updates as we recover the systems.
Apr 24, 10:36 PDT
Investigating - From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable.
From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back
Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time.
We will post updates as we recover the systems.
Apr 12, 14:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 12, 13:53 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:46 PDT
Scheduled - From 19:00 to 21:00 April 12th UTC, we will be performing maintenance on components of the core ingestion infrastructure in our US data center.
During this time, customers may see data processing delays, and some temporary errors in the data collection endpoints could happen but are not expected. No data loss is expected during the maintenance.
The EU data center won't be affected.
We will post an update when the maintenance is completed.
Apr 12, 13:53 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:46 PDT
Scheduled - From 19:00 to 21:00 April 12th UTC, we will be performing maintenance on components of the core ingestion infrastructure in our US data center.
During this time, customers may see data processing delays, and some temporary errors in the data collection endpoints could happen but are not expected. No data loss is expected during the maintenance.
The EU data center won't be affected.
We will post an update when the maintenance is completed.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:46 PDT
Scheduled - From 19:00 to 21:00 April 12th UTC, we will be performing maintenance on components of the core ingestion infrastructure in our US data center.
During this time, customers may see data processing delays, and some temporary errors in the data collection endpoints could happen but are not expected. No data loss is expected during the maintenance.
The EU data center won't be affected.
We will post an update when the maintenance is completed.
Apr 5, 13:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 11:30 PDT
Scheduled - On Saturday April 5th 2025 from 6:00pm to 8:00PM UTC, we will be performing maintenance on some of our critical production databases.
During this time, our product is expected to be temporarily unavailable and querying capabilities may be unresponsive and/or reduced for a short period of time.
Apr 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 11:30 PDT
Scheduled - On Saturday April 5th 2025 from 6:00pm to 8:00PM UTC, we will be performing maintenance on some of our critical production databases.
During this time, our product is expected to be temporarily unavailable and querying capabilities may be unresponsive and/or reduced for a short period of time.
Mar 22, 12:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 22, 09:51 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 22, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:35 PDT
Scheduled - On Saturday March 22nd 2025 from 9AM PST to 12PM PST, we will be performing maintenance on some of our critical production databases.
During this time, the following impacts are expected:
Our product may be temporarily unavailable.
Data ingestion may experience delays; however, no data loss is expected.
Mar 22, 09:51 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 22, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:35 PDT
Scheduled - On Saturday March 22nd 2025 from 9AM PST to 12PM PST, we will be performing maintenance on some of our critical production databases.
During this time, the following impacts are expected:
Our product may be temporarily unavailable.
Data ingestion may experience delays; however, no data loss is expected.